Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with Genesys Cloud, you can easily track which users hold Genesys Cloud licenses, how frequently they use Genesys Cloud, and which features they are using. The Zluri + Genesys Cloud integration offers detailed usage and engagement metrics for each user in your Genesys Cloud organization. Also, you can manage license ownership and provision Genesys Cloud accounts for users.
Discover which users hold Genesys Cloud licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand Genesys Cloud's engagement score through the average usage percentage metric.
Manage Genesys Cloud licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.