OTRS with Zluri

Track OTRS users, usage, optimize OTRS licenses.

Ellipse27
      Requirement
      Admin access
      Setup time
      2 min
What is OTRS?

OTRS is a customizable support desk that manages workflows and structures communication.

  • Ellipse27
  • +

Get more out of OTRS with Zluri

Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.

With direct integration with OTRS, you can easily track which users hold BrowserStack licenses, how frequently they use OTRS, and which features they are using. The Zluri + OTRS integration offers detailed usage and engagement metrics for each user in your organization. Also, you can manage license ownership and provision OTRS accounts for users.

Key Features:

  • Discover which users hold OTRS licenses in your organization and how frequently they use them.

  • Identify inactive users and unused licenses in order to secure your application stack.

  • Understand OTRS's engagement score through the average usage percentage metric.

  • Manage OTRS licenses, monitor the amount spent, and track upcoming renewals from a single dashboard.

Take control of your cross-platform application stack

Modern IT and Finance Teams Thrive with Zluri