OTRS is a customizable support desk that manages workflows and structures communication.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with OTRS, you can easily track which users hold BrowserStack licenses, how frequently they use OTRS, and which features they are using. The Zluri + OTRS integration offers detailed usage and engagement metrics for each user in your organization. Also, you can manage license ownership and provision OTRS accounts for users.
Discover which users hold OTRS licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand OTRS's engagement score through the average usage percentage metric.
Manage OTRS licenses, monitor the amount spent, and track upcoming renewals from a single dashboard.