Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale.
Zluri is a comprehensive SaaS management platform for enterprises. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
Through direct integration with Freshdesk, you can easily track which users hold Freshdesk licenses, how frequently they use Freshdesk & which features they are using. You will get detailed usage & engagement metrics for each user on the Freshdesk platform. Also, you can manage license ownership and provision Freshdesk accounts for users.
Discover which users hold Freshdesk licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses to save cost & secure your application stack.
Manage Freshdesk licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.
Provision & deprovision Freshdesk licenses from Zluri dashboard.