The Jira Service Desk is reliable help desk software offered by Atlassian and serves as a place where your customers can report bugs, contact you for help, access your knowledge base and request new changes. This service management software is used across a broad variety of teams from diverse fields including IT & operations, finance, and HR.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with Jira Service Desk, you can easily track which users hold Jira Service Desk licenses, how frequently they use Jira Service Desk, and which features they are using. The Zluri + Jira Service Desk integration offers detailed usage and engagement metrics for each user in your Jira Service Desk organization. Also, you can manage license ownership and provision Jira Service Desk accounts for users.
Discover which users hold Jira Service Desk licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand Jira Service Desk's engagement score through the average usage percentage metric.
Manage Jira Service Desk licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.