Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with Zendesk, you can easily track which users hold Zendesk licenses, how frequently they use Zendesk, and which features they are using. The Zluri + Zendesk integration offers detailed usage and engagement metrics for each user in your Zendesk organization. Also, you can manage license ownership and provision Zendesk accounts for users.
Discover which users hold Zendesk licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand Zendesk's engagement score through the average usage percentage metric.
Manage Zendesk licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.