Zendesk with Zluri

Track Zendesk users, usage, optimize Zendesk licenses.

What is Zendesk?

Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.

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Get more out of Zendesk with Zluri

Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.

With direct integration with Zendesk, you can easily track which users hold Zendesk licenses, how frequently they use Zendesk, and which features they are using. The Zluri + Zendesk integration offers detailed usage and engagement metrics for each user in your Zendesk organization. Also, you can manage license ownership and provision Zendesk accounts for users.

Key Features:

  • Discover which users hold Zendesk licenses in your organization and how frequently they use them.

  • Identify inactive users and unused licenses in order to secure your application stack.

  • Understand Zendesk's engagement score through the average usage percentage metric.

  • Manage Zendesk licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.

Go from SaaS chaos to SaaS governance with Zluri