Automation

  • 3 min read

Automate ServiceNow with Zluri's Integration

Minu Joseph

24th September, 2023

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Read more about Zluri+ServiceNow integration here.

Let's imagine a world where your team can complete thrice as much work with extra time on their hands and no dull data entry, bogging them constantly; it sounds more like a dream. Let's run down ways to make it a ‘Reality.’

In the recent cloud computing landscape, automation has become more of a necessity than a need. According to Forrester, automation can cut 90% of overall operating costs.

There are a plethora of software tools to manage and automate workflows across departments; Enterprise ITSM tools like ServiceNow can integrate with Zluri to get 360-degree management with

•  Software License Optimization, 

•  Automate IT Ops processes,

•  Manage and Create ServiceNow tickets via Zluri, etc

A powerful modern IT automation tool like Zluri can help you bypass complex manual tasks to set up ServiceNow & greatly accelerate user lifecycle management.

‘Zluri was able to help Koinworks by automating manual workflows which saved 1900 person-hours by automating 80% of its software management process’.

This guide will take you through:

• How an organization can benefit from Zluri+ServiceNow Integration

• Monitor Usage Analytics of ServiceNow Licenses 

• Manage ServiceNow Licenses 

• Automate Workflow Actions 

What is ServiceNow?

ServiceNow is a cloud-based platform that provides a range of IT service management (ITSM) solutions for businesses of all sizes. The platform offers a variety of modules for managing IT operations, such as incident management, problem management, change management, knowledge management, etc. 

Benefits of ServiceNow + Zluri Integration?

With Zluri’s direct integration with ServiceNow, you can easily track which users hold licenses & how frequently they use ServiceNow. You can also monitor ServiceNow usage & optimize spend. With our advanced onboarding & offboarding workflows, you can automatically provision and deprovision users to and from ServiceNow without manual intervention.

Automate onboarding through ServiceNow:

Challenge:

ServiceNow is highly customizable, and setting it up to meet an organization's particular needs can be challenging, especially for new users.

For example:  An enterprise healthcare organization wants to implement ServiceNow to streamline its ITSM operations. They wish to onboard various departments and teams like IT and HR onto the ServiceNow platform.

Different departments may need to onboard users to various modules, which can make the platform complex and overwhelming.

Solution:

Zluri can help simplify this process by automating the onboarding process by creating and assigning ServiceNow tickets to new joiners by triggering these workflows the minute they are added to your HRMS. This can reduce the need for manual intervention and save time and resources. 

Provision ServiceNow Users with Roles:

Challenge:

Once an employee joins an organization, they would require access to various systems, applications, and resources based on roles and responsibilities. 

For example: Different teams have distinct responsibilities, such as IT support, HR, and finance. To manage tasks and data, each team uses ServiceNow.

Solution:

Zluri can assist in defining and automating role assignments in ServiceNow. This ensures that users have the appropriate access based on their roles, enhancing security and efficiency.’

You can automate and simplify the provisioning process with Zluri’s workflows by the following steps,

Add User:

With Zluri, you can automate the provisioning of ServiceNow access to ease onboarding. For instance, it could trigger the creation of access badges for new employees based on their department and role.

Assign Role:

In Zluri, you can automatically assign user roles and permissions to new employees based on their job titles, departments, and organization requirements. You can specify roles such as project manager, developer, tester, or administrator and assign users to these roles. 

Assign App Licence to User

Zluri automates allocating licenses to ServiceNow users based on their roles and responsibilities. For example, Zluri can assign ServiceNow licenses to IT personnel, HR professionals, and other users, ensuring each has access to the necessary modules.

Delegating Offboarding tasks through Zluri:

1. Create tickets on ServiceNow:

Provide the list of offboarding tasks for a leaver through workflows on Zluri, which are triggered when a user status changes on your HRMS system

2. Create Offboarding Playbook: 

Revoke ServiceNow licenses, removing user access and ensuring a secure transition with Zluri’s offboarding playbook. Administrators can create and customize these playbooks based on their organization's policies.

Monitor and manage licenses:

Challenge: 

An enterprise company has 300 ServiceNow licenses in total. These licenses are allocated to different departments and teams based on their needs. For example, IT has 200 licenses; HR has 100 licenses.

Now, the organization needs to be made aware of the usage metrics of these Service licenses. 

Solution:

Administrators can review reports to see how many licenses are being used and identify employees not using the license. 

• Zluri starts collecting data related to license usage and user access patterns.

•  Zluri continuously monitors ServiceNow license usage to track how many licenses are active. 

This helps organizations optimize license allocation and avoid over-purchasing licenses.

Many IT pros need a software management platform like Zluri, where every action and workflow can seamlessly be automated. Zluri’s deep integration with ServiceNow can sync the list of users, their roles, and license types while giving IT teams visibility into license utilization and reducing their burden.

More insights about Zluri+ServiceNow integration here.

About the author

Minu Joseph

Minu is a product marketer with dynamic digital marketing support and a background in journalism. She has a comprehensive understanding of B2B marketing strategy and content writing.