Automation

  • 4 min read

Automate workflows on Jira with Zluri’s powerful integration

Minu Joseph

17th September, 2023

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Every company strives to find harmony between employees and tasks, and now, in the cloud-first era, managing Jira tickets requires a lot of tedious and manual work. Due to this, many developers tend to skip the creation of Jira tickets and do not document their work, leading to ‘shadow work.’  

Developers find it complicated to manage and automate Jira tickets. However, Zluri’s Platform can set robust processes and automate them all from one dashboard; 

Are you interested in discovering how Zluri offers stability within the SaaS chaos?

We know that Jira is a widely used project management tool developed by Atlassian for bug-tracking, issue-tracking, and project management. The platform is designed to bring development and IT operations teams together to respond quickly and resolve incidents through Jira tickets.

We also know that managing each Jira ticket leads to mayhem within the organization, resulting in decreased productivity and organizational harmony. With Zluri's real-time alerts, IT teams can be notified of incidents when they occur and customize on-call schedules, escalation policies, and routing rules accordingly. 

Let's dive deep into the challenges and solutions Zluri’s automation can provide to resolve the chaos in Jira ticket management.

Zluri + Jira: The Ultimate collaboration powerhouse:

With Zluri’s direct integration with Jira, you can easily track which users hold Jira licenses & how frequently they use Jira. You can also monitor Jira usage & optimize spend with our advanced onboarding & offboarding workflows; you can automatically provision and deprovision users to and from Jira without manual intervention.

Here is how IT pros use  Zluri to automate their workflows with a zero-touch policy, 

1. Automate onboarding through JIRA:

Challenge:

Did you know that the perfect employee onboarding process should reduce paperwork, increase the retention rate by 82%, and improve work efficiency by 70%? 

This can be seamlessly implemented by discarding manual efforts.

Employees find that integrating automated onboarding with existing HR systems, such as HRIS, can be complex and may require additional resources and technical expertise, where manual efforts are needed. 

Solution:

Using Zluri workflows, you can automatically create and assign JIRA tickets to new joiners by triggering these workflows the minute they are added to your HRMS. This can reduce the need for manual intervention and save time and resources. 

Additionally, Zluri can also be used to monitor user access and ensure that users have access to only the resources and applications they need.

Bonus capability: You can create workflows (a set of activities required to complete a task) that can be used again, if necessary, as a playbook (a collection of app-needed recommendations for automation).

2. Provision JIRA users with roles:

Challenge:

Once an employee joins an organization, they would require access to various systems, applications, and resources based on roles and responsibilities. 

For the IT department to manually grant employees Jira access to particular roles can be challenging and time-consuming, reducing productivity.

Solution:

You can automate and simplify the provisioning process with Zluri’s workflows by the following steps,

•  Add User:

With Zluri, you can automate the provisioning of Jira access to ease onboarding. For instance, it could trigger the creation of access badges for new employees based on their department and role.

• Assign Role:

In Zluri, you can automatically assign user roles and permissions to new employees based on their job titles, departments, and organization requirements.

You can specify roles such as project manager, developer, tester, or administrator and assign users to these roles. 

• Assign Project Ownership:

You can use Zluri to assign project ownership by specifying each project's manager or lead. Zluri's project management features allow you to designate project owners and track their responsibilities.

3. Manage  projects & their entitlements:

• Create a project: 

Zluri may offer predefined templates for different Jira projects (e.g., software development, marketing, IT support). Users can select a template that best fits their needs, saving time and ensuring consistency in project setup.

• Remove project: 

Zluri can provide a simplified process for deactivating or archiving projects. Users can initiate the project removal request, and Zluri can handle the backend processes, including archiving issues and permissions.

• Assign permissions:

Zluri can simplify assigning role-based permissions to users or groups within Jira projects. Users can specify the roles and access levels required for various team members.

4. Securely Deprovision users:

Challenge:

Let's assume a  software developer who has decided to leave the company for a new opportunity has been an active Jira user and has access to various projects and repositories in your organization. 

It's essential to securely deprovision the ex-employee from Jira to protect sensitive project data and maintain data integrity.

Solution:

Using Zluri’s automated workflows, you can offboard and revoke Jira licenses of levers seamlessly by the following process:

a) Create a New workflow: This step involves setting up a new workflow within the Zluri platform specifically for de-provisioning users from Jira. This includes the tasks and processes to be executed during the offboarding process.

5. Delegate Offboarding tasks through Zluri:

a) Create tickets on Jira: Provide the list of offboarding tasks for a leaver through workflows on Zluri, which are triggered when a user status changes on your HRMS system

b) Create Offboarding Playbook: Revoke Jira licenses, remove user access, and ensure a secure transition with Zluri’s offboarding playbook. Administrators can create and customize these playbooks based on their organization's policies.

6. Manage licenses and Optimize costs:

Challenge: 

Thousands of Jira licenses are purchased yearly for employees who do not actively use the application. A data report by Backupify states $34 billion in yearly licensing waste because 30% of applications go unused. 

Solution:

By implementing Zluri, Administrators can review reports to see how many licenses are being used and identify employees who are not using the license. This allows administrators to make more informed decisions about licensing and optimize costs.

Zluri can help you forecast future Jira licenses based on the user utilization of license inventory. We provide three recommendations.

a) No Activity from licensed Jira user: This data provides licensed Jira users who do not use the application. The IT team can take action from  Zluri through the offboarding automation and one-click playbooks.

b) Jira user with Low usage: You can recycle the licenses if a licensed Jira user has > 30% active usage of the applications.

c) Users Not deprovisioned by application but inactive as per SSO: Ex-employees with access to your company’s Jira credential can bring in security risks. Zluri will trigger notifications about these inactive users, and you can revoke their license on command.

Learn more about Zluri+Jira integration here.

About the author

Minu Joseph

Minu is a product marketer with dynamic digital marketing support and a background in journalism. She has a comprehensive understanding of B2B marketing strategy and content writing.