ITAM vs. ITSM

ITAM and ITSM are the two most common responsibilities in the ITOps domain. The use cases and working approaches of the two, on the other hand, are complementary yet vastly different.

These are the two processes that help IT leaders with the proper management of an organization's overall IT operations; each focuses on a different aspect.

ITAM is directly connected to your organization's IT infrastructure. It focuses on managing all hardware, software, digital assets, and networks. At the same time, ITSM focuses on delivering IT services as effectively as possible.

While implementing these technologies, IT managers must understand the different use cases of the two in order to make the most out of their capabilities, keeping in mind the end goal of providing the greatest end-user experience possible.

Both technologies, standalone or combined, serve an organization's IT operations; nevertheless, their purposes and goals are meant to achieve specific tasks.

Now let's have a look at the major differences.

Key Differences between ITAM and ITSM

| | ITAM | ITSM | |---------------------------------------------------- |------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Users | ITAM is used by the IT Operations, Procurement, Finance, Contract Management, and Receiving department. | Used by people who work in the Service Desk along with those who work in IT operations and management. | | What it targets | ITAM encompasses the entire asset's lifecycle. The financial, contractual, and operational risks and consequences associated with an IT asset. | ITSM is entirely focused on service delivery, which means it is only concerned with the operational phase of an asset's life. Its configuration is to support services being provided. | | Functional Areas | ITAM supports decision-making across a range of disciplines, including finance, contract management, inventory management, and procurement. ITAM is crucial for maximising the utilisation of IT asset management solutions and guaranteeing the correctness and integrity of the Asset Registry.ITAM maintains records of the assets the company owns, uses, and is required to account for throughout normal business operations. It contains data on hardware and software (SaaS applications) as well as contractual, financial, warranty, supplier, licencing, invoicing and allocation/assignee data. | IT services include the implementation and support of enterprise programs like Exchange Server; the architecture and optimization of IT infrastructure like storage, networking, and cloud resources; and the development and management of processes like helpdesk support and troubleshooting procedures. | | Useful for | Gaining visibility and control over the IT environment, automating IT tasks, organizing IT lifecycle management, decreasing waste by managing IT asset disposal, and saving money by tracking assets and licenses. | Performing IT service management tasks such as making IT service strategy, Service design, Service transition, Service operation, and continual service improvement. | | Role of enablers- people, processes and technology | Enablers guarantees that IT investments generate the intended return on investment and are properly optimised, exploited, and in line with contractual responsibilities. | Enablers provide effective, efficient, and cost-effective IT service management. Enablers accomplish and utilise the appropriate processes and procedures to guarantee that configuration items are recognised, maintained, and accurate, as well as by specifying their relationships in order to produce consumable IT services. | | What it does | ITAM technologies maintain adherence to IT Asset Management policies, processes, and procedures through the use of business rules and automation. It maintains the Asset Registry to guarantee that it is constantly current and accurate. These solutions make it easier to handle asset data that is otherwise unreliable and dispersed among multiple platforms, spreadsheets, and files. These solutions provide user-friendly interfaces, alerting, and reporting of key information to aid with ITAM decision-making and Software License Compliance. | ITSMs are responsible for assisting the Service Desk function in resolving incidents and problems, as well as fulfilling requests. They also gather and report data relevant to established service levels, key performance indicators, and critical success factors from the end user's perspective in order to assist in the implementation of IT Service Management. |

How Zluri is Helping IT Teams with both ITAM and ITSM Surrounding SaaS Subscriptions

SaaS management platform, Zluri is helping IT teams discover, optimize and secure their enterprise-wide SaaS applications. It helps in streamlining how SaaS services are delivered based on criterias such as user roles, processes, budget, and outcomes.

By giving IT teams greater control over their SaaS stack, Zluri helps IT teams manage the security and compliance risks associated with SaaS apps from a centralized dashboard.

Zluri's data-driven capabilities are helping IT teams automate time-consuming and repetitive IT tasks, such as employee onboarding and offboarding, removal of unused SaaS licenses, and removal of risky SaaS apps — in just a few clicks.

Zluri works best for the enterprise market with a company strength of 500-5000, but even companies with less than 500 employees can benefit from it.

What does Zluri do?

Discovering your organization's SaaS subscriptions:

Zluri discovery engine uses nine methods to discover all your apps with near 100% accuracy.

License Renewal Monitoring:

With Zluri, you don't need to worry about surprise renewals. Zluri alerts about your upcoming renewals, giving you enough time to decide whether or not you need the app. You can decide that through the SaaS usage insights from Zluri.

Applications Cost Optimization:

Zluri helps you standardize your applications and traces your SaaS ecosystem. It monitors, measures, and helps you take control of your SaaS spend. It also helps you find hidden apps.

Smooth Vendor Management:

Zluri has an automated vendor management system with all the features needed to manage your SaaS stack. It maintains a SaaS system of record by integrating with your core business system, after which it prepares to maintain your vendor life cycle with your predefined workflows.

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