Guesty
Ben Tibi, Head of IT at Guesty, shares how Zluri simplified access management and slashed IT workload.
Guesty is a Series F-funded, all-in-one property management platform built for the short-term rental and vacation hospitality industry. From bookings and guest communication to revenue, payments, and reporting, Guesty helps businesses automate and optimize operations at scale. Trusted by thousands of property managers worldwide, Guesty combines powerful tech, deep domain expertise, and a modern approach to streamline hospitality and elevate the guest experience.
As Guesty’s SaaS stack expanded, so did the complexity of offboarding. The team needed a consistent, reliable process to minimize manual effort and eliminate the risk of lingering access. Before Zluri, offboarding for non-Okta apps was managed manually via Google Sheets – each user’s access had to be checked app by app, taking up to 30 minutes for employees with broad access. The process was time-intensive and left room for oversight, making it harder to ensure timely and secure access removal at scale.
Zluri enabled automated deprovisioning, reducing the mean time to deprovision from 12 minutes to 2.5 minutes per app - a 79% efficiency gain. For Guesty, this translated to 850 hours saved (equivalent to 100 working days), delivering a 5x improvement in offboarding efficiency. By automating offboarding workflows with Zluri, Guesty achieved dollar savings of over $59,000 annually.
The IT team aimed to streamline Guesty's access request workflows and eliminate delays, particularly as application ownership became distributed across different business functions.
With Zluri’s Slack-first access requests, Guesty was able to automate app requests, approvals, and provisioning. Employees initiate requests in Slack, approvals are handled instantly, and tasks are tracked end-to-end. Over 2,000 requests have been fulfilled to date, saving 14,000 hours, achieving an 87% increase in efficiency.
Guesty wanted unified visibility into its application landscape, including AI tools that could pose regulatory or data risks.
Zluri discovered 2,000 applications, including 40 AI tools like DeepSeek. These insights enabled Guesty to improve oversight, align stakeholders, and strengthen governance around software usage.
✅ 15,000 total hours saved
✅ 5x faster offboarding
✅ 8x faster access request handling
✅ $59K in value unlocked
✅ 83% efficiency improvement across workflows
With automation already powering Guesty’s offboarding and access request workflows, the next chapter focuses on unlocking even greater impact through onboarding automation and continuous optimization across the most critical applications.
Ben Tibi, Head of IT at Guesty, shares how Zluri simplified access management and slashed IT workload.
Guesty is a Series F-funded, all-in-one property management platform built for the short-term rental and vacation hospitality industry. From bookings and guest communication to revenue, payments, and reporting, Guesty helps businesses automate and optimize operations at scale. Trusted by thousands of property managers worldwide, Guesty combines powerful tech, deep domain expertise, and a modern approach to streamline hospitality and elevate the guest experience.
Guesty is a Series F-funded, all-in-one property management platform built for the short-term rental and vacation hospitality industry. From bookings and guest communication to revenue, payments, and reporting, Guesty helps businesses automate and optimize operations at scale. Trusted by thousands of property managers worldwide, Guesty combines powerful tech, deep domain expertise, and a modern approach to streamline hospitality and elevate the guest experience.
As Guesty’s SaaS stack expanded, so did the complexity of offboarding. The team needed a consistent, reliable process to minimize manual effort and eliminate the risk of lingering access. Before Zluri, offboarding for non-Okta apps was managed manually via Google Sheets – each user’s access had to be checked app by app, taking up to 30 minutes for employees with broad access. The process was time-intensive and left room for oversight, making it harder to ensure timely and secure access removal at scale.
Zluri enabled automated deprovisioning, reducing the mean time to deprovision from 12 minutes to 2.5 minutes per app - a 79% efficiency gain. For Guesty, this translated to 850 hours saved (equivalent to 100 working days), delivering a 5x improvement in offboarding efficiency. By automating offboarding workflows with Zluri, Guesty achieved dollar savings of over $59,000 annually.
The IT team aimed to streamline Guesty's access request workflows and eliminate delays, particularly as application ownership became distributed across different business functions.
With Zluri’s Slack-first access requests, Guesty was able to automate app requests, approvals, and provisioning. Employees initiate requests in Slack, approvals are handled instantly, and tasks are tracked end-to-end. Over 2,000 requests have been fulfilled to date, saving 14,000 hours, achieving an 87% increase in efficiency.
Guesty wanted unified visibility into its application landscape, including AI tools that could pose regulatory or data risks.
Zluri discovered 2,000 applications, including 40 AI tools like DeepSeek. These insights enabled Guesty to improve oversight, align stakeholders, and strengthen governance around software usage.
✅ 15,000 total hours saved
✅ 5x faster offboarding
✅ 8x faster access request handling
✅ $59K in value unlocked
✅ 83% efficiency improvement across workflows
With automation already powering Guesty’s offboarding and access request workflows, the next chapter focuses on unlocking even greater impact through onboarding automation and continuous optimization across the most critical applications.
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