At first, they believed they had a few hundred applications. However, after engaging with Zluri, they discovered over 2500 apps in their ecosystem - much more than they anticipated.
Tipalti is a global payables automation platform to streamline all phases of the account payable (AP) and payment management workflow in one holistic cloud platform. The company has more than 1000+ employees and more than 2,500 global customers use Tipalti to simplify their financial operations.
Tipalti provides financial automation applications such as accounts payable, purchasing, and also global payments, and our Tipalti virtual card.
My name is Terry LaRock, and I'm Head of Procurement on a global basis. Under procurement, we have purchasing; we also have T & E (Travel and Expense), and travel report to me here at Tipalti.
In regards to our frustrations and understanding what our SaaS stack was, we basically had to educate our employees on what we mean by SaaS (Software as a Service). It was important. We wanted to understand how they were using it. Was it valid? Were we paying for it, or was it free? So we looked for a SaaS discovery tool to provide that information to us.
"When we looked at five different SaaS discovery tools, we immediately chose Zluri to be one of the top two to contend with for the breadth of their integration, onboarding and offboarding, and ease of use."
We thought we had a couple of 100 applications. When we engaged Zluri, we felt we had a couple of 1000. It was well over 2500. So that was a surprise to us! It also helped us identify who was touching it and what employees were touching it. And then, we reached out to those employees saying, how are you using this tool, we're not aware of this.
"We integrated late last year (October, 2022) with Zluri, so we've been with them for over 6-8 months. We're very happy that we can identify over $100,000 in savings. But the key thing we saw was that we weren't overspending."
We were buying what licenses we needed for the applications we really wanted to have a relationship with. We won't need to renew those applications that we no longer need when the contract expires.
The Zluri partnership basically starts from scratch. It was through phone calls and then through video conferences. They basically welcomed us in - it was almost like we were already a customer. They were very open. They listen to our questions. Suppose there's something that they didn't quite understand. They always said, “Hey, we'll get back to you”, and the response was quick.
"Working with the Zluri team has been fantastic."
In fact, I would like to call out Vijay, and he's been unbelievable. They need to clone him. He's fantastic, very supportive. We've actually established a Slack channel with Zluri to ask questions, bring up concerns, and say, "Hey, maybe I'm not looking at this right.” They're just so responsive, and it allows us to grow and to use the Zluri application.
My advice when you are looking to have a SaaS discovery tool is to get multiple groups involved. It's not only an IT tool, its a procurement tool; we use it to know the number of licenses and how much we're spending. It is also an information security tool. They want to understand if any applications might have been in a data privacy or PII-type environment.
We also find that it is a legal tool because legal has access to see the contrcts, “Are we utilising the contracts properly?”. So bring in all the different groups when you're looking at the tool, and my recommendation is that you definitely put Zluri on the list!