19th April, 2023
To effectively manage incidents like unauthorized access to systems or SaaS apps, IT teams need the right tools and integrations to enable them to detect, diagnose, and resolve incidents. The PagerDuty App Store offers over 400 apps and integrations that IT teams can use to extend the capabilities of PagerDuty and customize it to meet their specific business needs.
The PagerDuty App Store empowers IT teams to quickly and effectively resolve incidents by providing easy access to the necessary integrations.
In today's fast-paced and always-on business environment, downtime and delays can significantly impact your bottom line. That's why it's critical to have reliable and efficient tools to help you monitor and manage your IT systems, services, and applications.
One such tool is PagerDuty - an incident management platform that helps businesses quickly identify, triage, and resolve critical incidents.
PagerDuty's App Store is a hub of various integrated applications that help businesses automate and streamline incident management processes. With over 400+ integrations, PagerDuty's App Store is a one-stop shop for all your incident management needs. Whether you're looking to integrate with popular monitoring, collaboration, or automation tools, PagerDuty has got you covered.
PagerDuty's App Store features a range of top apps that provide businesses with the tools they need to manage incidents, automate workflows, and gain real-time insights into their IT infrastructure. From popular tools like Jira, Slack, and AWS to industry-specific tools like Zendesk, Salesforce, and Splunk, PagerDuty's App Store has it all.
In this article, we'll look closer at the top 10 apps in PagerDuty's App Store that can help you optimize your incident management processes and ensure your business stays up and running. So, whether you're a small startup or a large enterprise, read on to discover the best apps to integrate with your PagerDuty platform.
Some popular apps in the PagerDuty App Store include:
The solutions help eliminate SaaS wastage and shadow IT with the capability of discovering the complete SaaS landscape in the organization, empowering IT teams to have control over the SaaS stack.
The platform offers a wide range of features allowing organizations to centralize their SaaS management, monitor their software usage, optimize spending, and increase their security posture.
Application discovery: Zluri provides IT teams with a comprehensive view of all the SaaS applications in use within their organization. This enables teams to gain better visibility and control over their SaaS applications, ensuring compliance and security. It uses 5 discovery methods to identify apps accurately.
License management: Zluri enables IT teams to manage their SaaS application licenses more efficiently. With Zluri, teams can track and optimize their software subscriptions, reducing costs and eliminating redundant licenses.
For example, an organization purchased 1000 licenses of Google workspace, but they want to know how many licenses are actually used before the next renewal. In this case, Zluri tracks the licenses and provides real-time insights into the active licenses.
This gives clarity to the IT teams on how many licenses need to be purchased next time.
Renewal Management: Zluri gives renewal insights, overview, and visibility to all the upcoming SaaS renewals. It helps the IT teams avoid auto-renewals and get sufficient preparation time before negotiation. Also, helps to stay updated with upcoming renewals.
With Zluri, IT teams get notifications of the renewal date and insights on rightsizing the licenses, if required. For contracts, you get alerts 30 days, 15 days, and one day in advance. For payment, you get seven days and 1-day alerts.
Suppose your organization uses hundreds of SaaS apps, managing the apps and their renewals manually. You might likely miss on a few auto-renewals and realize when the money was already deducted automatically.
In this case, using Zluri will streamline your renewal management process for n-number of apps. It will send you alerts prior to the renewal date, which will help you to stay cautious and give you sufficient time to make decisions before the renewals.
Security and compliance: Zluri provides IT teams with a way to ensure the security and compliance of their SaaS applications. With Zluri, teams can manage user access, permissions, and security policies across all of their SaaS applications, reducing the risk of data breaches and ensuring compliance with regulations like GDPR and CCPA.
Usage analytics: Zluri provides IT teams with detailed usage analytics for all of their SaaS applications. This enables teams to identify which applications are used the most, which are underutilized, and which are no longer needed.
Integration: Zluri integrates with a wide range of SaaS applications, enabling IT teams to manage all of their applications from a single platform. This reduces the need for multiple logins and provides teams with a more efficient way to manage their SaaS applications.
Automation: Zluri automates many manual processes in managing SaaS applications. For example, Zluri can automatically onboard new employees in organizations.
User Lifecycle Management: Zluri streamlines the users’ lifecycle management in organizations. It empowers the IT teams to immediately provision or deprovision the right apps for the right users at the right time. Further, reducing the waiting time of the employees and improving their productivity.
Slack is a collaboration and communication tool providing a unified workspace where team members can communicate, share files, and integrate with other tools and services.
Slack offers a variety of communication channels, including direct messaging, group messaging, and channels for specific projects or topics. Also, it provides robust search capabilities, making it easy to find information and keep track of conversations.
For example, an employee working as a content manager uses Slack to share different documents in a specific channel. With Slack’s search capabilities, the employee can search for a specific document if required. This makes it easy to find any information.
Channels: Slack allows you to create channels for various projects, teams, or topics, making it easy to organize and prioritize communication. This is useful for IT teams that often work on multiple projects simultaneously and need to stay on top of various tasks and deadlines.
Search: Slack's powerful search functionality lets you quickly find information and conversations. This is particularly useful for IT teams who need to reference past discussions or find specific files or pieces of code.
Collaboration: Slack's collaboration features, such as screen sharing and video conferencing, make it easy for IT teams to work together, even when they're not in the same physical location. This is especially important for remote teams or those who work across multiple offices.
Integrations: Slack integrates with a wide range of tools and services, including Jira, Trello, and GitHub, among others. This makes it easy for IT teams to streamline their workflow and automate tasks, such as receiving notifications about code updates or tracking bug reports.
Atlassian is a software company that provides a range of collaboration and productivity tools for teams. Its products include JIRA for project and issue tracking, Confluence for team collaboration and documentation, Bitbucket for Git repository management, and Trello for project and task management.
Project management: Atlassian's project management tools, including Jira and Trello, provide IT teams with a way to track and manage their projects more efficiently. With Jira, teams can create custom workflows, track issues, and bugs, and generate reports to monitor project progress. Trello, on the other hand, provides a more visual way to track tasks and manage projects using kanban boards.
Collaboration: Atlassian's collaboration tools, including Confluence and HipChat, enable IT teams to collaborate more effectively. With Confluence, teams can create and share documentation, knowledge bases, and project plans. HipChat provides a messaging platform that enables team members to communicate in real time, share files, and work together on projects.
Agile development: Atlassian's agile development tools, including Jira Software and Bitbucket, allow IT teams to manage their agile development processes more effectively.
With Jira Software, teams can track issues, plan sprints, and monitor progress using agile boards. Bitbucket provides a code management and collaboration platform enabling teams to work on code, perform code reviews, and manage their repositories.
Service desk: Atlassian's service desk software, Jira Service Desk, provides IT teams with a way to manage their IT service requests more efficiently. With Jira Service Desk, teams can create a customer portal, track service requests, and automate their workflows to improve their response times and customer satisfaction.
DevOps: Atlassian's DevOps tools, including Bamboo and Opsgenie, enable IT teams to streamline their development and operations processes. With Bamboo, teams can automate their build and deployment processes, and with Opsgenie, teams can automate their incident management processes and respond to incidents in real time.
Microsoft teams is a communication and collaboration platform that provides a central hub for teams to chat, share files, and work together. With Microsoft Teams, users can send instant messages, make audio and video calls, and share their screens for real-time collaboration.
It combines chat, video conferencing, file sharing, and project management capabilities into a single tool. It is designed to help teams stay connected and collaborate in real time, regardless of location.
Channels: Microsoft Teams allows you to create channels for different projects, teams, or topics, making it easy to organize and prioritize communication. This is especially useful for IT teams that often work on multiple projects simultaneously and need to stay on top of various tasks and deadlines.
Video Conferencing: With Microsoft Teams, you can hold video conferences with team members, customers, or partners from anywhere in the world. This is especially important for remote teams or those who work across multiple offices. Teams also have a range of features, such as screen sharing and recording, that make it easy to collaborate on projects and solve problems in real time.
Integration with other Microsoft tools: Microsoft Teams integrates with other Microsoft tools, such as OneDrive and SharePoint, to make sharing files and collaborating on documents easy. This is particularly useful for IT teams that often need to work on and share technical documents and files.
Security: Microsoft Teams takes security seriously and offers a range of security features to protect sensitive information and data. This includes two-factor authentication, data encryption, and the ability to control access to channels and conversations.
Cherwell service management is a service desk solution that helps to make the workflow with customizable service management, automation, and reporting across the organization.
Also, Cherwell provides change management that helps IT teams manage changes to their infrastructure. This helps to reduce the risk of downtime by providing a controlled process for making changes. Moreover, IT teams can use this to plan and implement changes, communicate with stakeholders, and track the status of changes.
Customizable Workflows: With Cherwell, IT teams can create custom workflows to automate their ITSM processes. This feature helps to eliminate manual work and reduce the risk of human error. Customizable workflows also allow IT teams to align their processes with the needs of their organization, which can improve efficiency and reduce downtime.
Integrated Incident Management: Cherwell includes an incident management module that allows IT teams to quickly identify and resolve issues. This feature includes a dashboard that displays all incidents and their status, allowing IT teams to prioritize and allocate resources accordingly.
Asset Management: Cherwell includes an asset management module that allows IT teams to track and manage their IT assets. This feature helps to ensure that the organization's IT assets are properly accounted for and maintained. IT teams can use this module to track the lifecycle of assets, including their purchase, deployment, and retirement.
Self-Service Portal: Cherwell includes a self-service portal that allows end-users to request IT services and report incidents. This feature helps reduce IT teams' workload by allowing end-users to solve their own problems. The self-service portal is customizable, allowing IT teams to tailor the portal to the needs of their organization.
Reporting and Analytics: Cherwell includes reporting and analytics tools that allow IT teams to measure the performance of their ITSM processes. This feature provides insights into areas that require improvement and help IT teams to make data-driven decisions.
ServiceNow is an IT service management tool (ITSM) that can effectively resolve critical incidents in real time. While the incident takes place remotely, ServiceNow can resolve it effectively. With the software, you can deal with the threats and minimize the threats of digital disruptions in the organization.
Incident Management: ServiceNow includes a robust incident management module that enables IT teams to quickly identify, diagnose, and resolve incidents. This streamlines the process of identifying and resolving issues, reducing downtime, and improving customer satisfaction.
Change Management: ServiceNow includes a change management module that helps IT teams manage changes to their IT infrastructure. This feature enables IT teams to implement changes in a controlled manner, reducing the risk of downtime and other issues. IT teams can use this module to create change requests, assess their impact, gain approval, and track their implementation.
Asset Management: ServiceNow includes an asset management module that enables IT teams to track and manage their IT assets. This gives IT teams visibility into their IT asset inventory, enabling them to make better purchasing, deployment, and maintenance decisions.
Knowledge Management: ServiceNow includes a knowledge management module that helps IT teams capture, share, and reuse knowledge across the organization. It enables IT teams to leverage their collective knowledge to resolve incidents and improve their ITSM processes. IT teams can create, edit, and review knowledge articles and search for and access relevant knowledge articles.
Service Catalog: ServiceNow includes a service catalog that enables IT teams to provide self-service access to IT services for their customers. This reduces the workload on IT teams by enabling customers to request IT services directly without requiring direct assistance from IT personnel. IT teams can create and manage service offerings and provide a user-friendly interface for customers to request services.
Zendesk offers a complete service solution that enables real-time response with cross-team collaboration. Its powerful features help IT teams manage their IT services more efficiently and effectively, improving employees’ satisfaction and reducing downtime.
Zendesk provides a centralized repository for all customer support tickets, enabling organizations to manage and track customer inquiries and requests effectively.
Ticket Management: Zendesk includes a robust ticket management system that enables IT teams to track and resolve IT issues. This streamlines the process of identifying and resolving issues, reducing downtime, and improving customer satisfaction.
Self-Service Portal: Zendesk includes a self-service portal that enables end-users to search for solutions to their IT issues without contacting IT teams directly. This feature reduces the workload on IT teams by enabling customers to resolve issues independently, freeing up IT personnel to focus on more complex issues.
Automation: Zendesk offers automation that helps IT teams streamline their ITSM processes. It automates routine tasks, reducing IT personnel's workload and improving IT processes' accuracy and efficiency. IT teams can use this module to create custom workflows and automation rules to automate their ITSM processes.
Collaboration Tools: Zendesk provides various collaboration tools that enable IT teams to work together more effectively. It enables IT teams to collaborate on tickets, share knowledge articles, and provide regular customer updates. Collaboration tools also help to reduce the time to resolve issues, improving customer satisfaction.
Zoom is a collaboration and communication tool that streamlines and simplifies communication within the organization. It's a reliable and user-friendly platform that has become even more popular recently due to the rise of remote work and virtual meetings.
Zoom uses automation and notifications to help organizations quickly communicate with the response teams from any location.
Security and privacy features: Zoom has a range of security and privacy features that IT teams can use to protect their meetings and ensure that they are kept private. For example, Zoom allows users to password-protect their meetings and enables them to control who can join a meeting.
Integration with other tools: Zoom integrates with various other tools and software, including Google Calendar, Outlook, and Slack. This makes it easy for IT teams to manage meetings and communicate with team members in real time.
Customizable settings: Zoom offers a range of customizable settings that IT teams can use to tailor the platform to their specific needs. For example, Zoom allows users to set up custom backgrounds, change the layout of the meeting window, and control which features are available during meetings.
Advanced analytics and reporting: Zoom provides advanced analytics and reporting features that allow IT teams to track meeting attendance, monitor usage patterns, and gain insights into the effectiveness of their virtual meetings.
Freshservice is a cloud-based IT service management (ITSM) platform designed to help organizations streamline and automate their IT operations. This enables IT teams to manage their workflows and resources more efficiently.
It provides a comprehensive set of tools and features to support IT teams, including incident management, problem management, change management, asset management, service request management, knowledge management, reporting and analytics, integration with other tools, a mobile app, and customization options.
Ticket management: Freshservice allows IT teams to manage support tickets from multiple channels, including email, phone, and chat. It also offers customizable ticket templates and automated routing, which can help to reduce response times and improve customer satisfaction.
Asset management: The tool provides IT teams with a central repository to manage all of their IT assets, including hardware, software, and licenses. It also offers features such as automated asset discovery and tracking, which can help to improve visibility and reduce the risk of asset loss.
Change management: The solution enables IT teams to manage changes to their IT infrastructure in a structured and controlled manner. It provides change approval workflows, change scheduling, and rollback capabilities, which can help to reduce the risk of downtime and service disruption.
Problem management: Freshservice provides IT teams with a structured approach to problem management, which can help identify and resolve recurring issues' causes. It offers features such as problem categorization, root cause analysis, and knowledge base integration, which can help to reduce the time and effort required to resolve issues.
IT asset discovery: It offers an IT asset discovery feature that allows IT teams to discover and map their IT assets automatically. This can help to improve asset management and reduce the risk of security breaches caused by unknown or unmanaged assets.
Splunk provides organizations with real-time insights and intelligence into their IT infrastructure, applications, and data. With Splunk, IT teams can easily analyze, monitor, and troubleshoot their systems, helping them to ensure optimal performance and efficiency.
Moreoever, Splunk can collect, index, and analyze data from various sources, including log files, application data, network data, and more. Splunk collects and indexes data from various sources, providing organizations with a centralized repository of machine-generated data.
Real-time visibility: Splunk provides real-time visibility into your entire IT environment, including logs, metrics, and events, which can help you identify issues and respond to them more quickly.
Machine learning: Splunk uses machine learning algorithms to detect anomalies and predict issues before they become problems. This can help IT teams proactively address issues, reducing downtime and improving system availability.
Data aggregation: Splunk can collect and aggregate data from a variety of sources, including servers, applications, and network devices. This makes it easier for IT teams to get a complete view of their infrastructure and quickly identify issues.
Custom dashboards: Splunk's custom dashboards provide a centralized view of important metrics, enabling IT teams to monitor system health and performance in real time. These dashboards can be customized to show the most relevant metrics to your organization.
Analytics: Splunk's analytics capabilities allow IT teams to perform deep data analysis, enabling them to identify trends, uncover insights, and optimize their systems for improved performance.
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