IT Teams
• 12 min read
Top 8 Atera Alternatives & Competitors [2024 Updated]
11th January, 2024
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Atera is a remote monitoring and management platform that enables your IT team to manage and control all your organization's networks and devices from anywhere. However, it has certain downsides, such as limited integration options with third-party applications, and it is unsuitable for enterprise-level businesses.
Thus, exploring Atera alternatives is an ideal decision to take. So, in this blog, we've curated a list of competitors offering better features than Atera RMM.
Atera is an AI-powered IT management platform that provides a suite of solutions encompassing remote monitoring and management, asset management, helpdesk, ticketing, patching, and automation. All these solutions are conveniently accessible through a unified, intuitive dashboard. Furthermore, your IT team can even customize these solutions as per their need to strengthen security, backup and recovery, network monitoring, and more.
Apart from that, this powerful automation tool offers other benefits as well, some of which are listed below:
Atera Remote Monitoring And Management’s Advantages
Here are some of the benefits of Atera remote monitoring and management:
Atera's remote monitoring software automates repetitive tasks by setting IT automation profiles. Your IT team can assign these profiles to different devices and end-users. This allows your team to free up their time and focus on other core activities.
Also, it introduces threshold profiles that automatically take action based on triggers, allowing for proactive responses to potential issues.
With Atera's RMM, tickets are automatically synced between the customer portal and the Atera UI, allowing customers to communicate instantly with the IT support team to resolve any queries/issues. Whenever tickets are raised, IT teams automatically get notified via emails on the same, enabling them to respond quickly.
Even though it offers multiple benefits, Atera's RMM still falls behind due to its drawbacks. Such as:
Atera Remote Monitoring And Management’s Drawbacks
Below are few of the notable drawbacks of Atera remote monitoring and managements:
A notable limitation of Ater's RMM is it occasionally generates multiple false reports of one problem, making it difficult for the IT team to identify actual issues that have taken place.
Another drawback of Atera's RMM project management is retrieving the history of computers reporting errors is difficult. This limitation impacts the platform's ability to provide detailed insights into past issues, potentially impeding effective troubleshooting and resolution strategies.
However, Atera's RMM limitations shouldn't hinder your remote operations. So, as a manager, you can explore and opt for substitute software solutions that offer better and more flexible features.
To help you discover the best Atera alternatives, we've curated a list of tools designed to simplify the remote monitoring and management process more effectively.
Here’s The List of 8 Best Atera Alternatives
Below is the list of 8 well-recognized tools you can consider choosing as Atera competitors to streamline your IT operations.
1. Zluri
Zluri, an excellent Atera alternative, is an intelligent SaaS management platform that integrates with Jamf to remotely manage, monitor, and have complete control over all your organization's assets (hardware, software, and network. With Zluri's SMP + Jamf integration, your IT team gains a centralized solution that helps in real-time monitoring, efficient automation, strengthening security, streamlined remote management of hardware and software, and allocation of assets.
Furthermore, its user-friendly interface provides a holistic view of your IT landscape, allowing for proactive identification and resolution of issues before they impact operations. To provide you with a better understanding, let's explore how Zluri's SMP + Jamf integration works.
The Zluri's SMP and Jamf integration enables your IT team to efficiently execute four key tasks:
The Zluri’s SMP and Jamf integration enables your IT team to efficiently execute four key tasks:
Register devices and enroll users
Auto-lock users and delete users from the device
Run install/update scripts on devices
Monitor installed software usage and licenses
Register devices and enroll users
The integration of Jamf and Zluri's SMP streamlines the process of registering devices and enrolling users. When a new employee is added to the company, the integration facilitates a seamless registration of devices, assigning them to individual users. For instance, in the case of hiring a new employee for the procurement department, the system, through integration, predicts the required devices like laptops or consoles and automatically assigns or enrolls them for the new user.
This automated procedure takes place well before the user's joining date. This ensures the necessary devices are prepared and configured, minimizing potential delays or challenges during onboarding. By doing so, the new employee experiences a smooth and efficient transition into their dedicated device environment, enabling a prompt start to their work.
Auto-lock and delete users from the device
As employee concludes their tenure and enter the notice period, your IT team can activate a pre-defined offboarding workflow for both the user and their device. This automated workflow is created to promptly lock the device assigned to the departing employee.
By integrating this automated locking mechanism, the departing employee's access to the device can be swiftly terminated. This stands as a crucial security measure, preventing individuals from accessing company devices and sensitive information stored within them post-departure.
For example, an employee reaching their last day with the company. Your IT team can execute that employee's offboarding user/device workflow through this integration. As the workflow unfolds, the user is automatically removed from the Identity Provider (IDP), triggering an automatic lock on the device. Additionally, the user undergoes auto-deprovisioning from all applications, ensuring a comprehensive and secure offboarding procedure.
Run install/update scripts on devices
In certain organizational environments, installing specific applications on users' devices or ensuring their timely manual updates is essential. Instructing IT teams to manually execute these installations or updates can be time-consuming and prone to potential errors.
Through the collaboration of Jamf with Zluri's SMP, your team can automate the processes of installing and updating applications using scripts. In this context, a script is a file containing a sequence of commands executed in order to streamline tasks that would typically be performed manually.
Furthermore, your team can leverage Zluri's SMP to create, update, and delete scripts. Subsequently, these scripts can be executed on users' devices through Jamf. This advanced automation saves significant time and effort and diminishes the risk of errors in configurations and installations that may arise from manual intervention.
Monitor installed software usage and licenses
How can your IT team effectively monitor the applications installed on local devices and evaluate their usage? Comprehending the full extent of application usage can be daunting without robust software tracking and license management capabilities.
Integrating Jamf with Zluri's SMP lets your IT team discreetly deploy agents onto user devices. Once deployed, these agents facilitate auto-authentication without requiring any manual intervention from the user. This feature provided by Zluri's SMP allows your IT team to measure individual license utilization through software metering. So, overall, this functionality helps track and monitor software usage on users' devices.
Whether you are looking to enhance efficiency, improve security, or gain complete control over your IT assets, Zluri is a reliable solution for your organization. Book a demo now to see how its features work practically.
Pros
Zluri's SMP employs five robust discovery methods to identify your organization's applications and IT assets. This extensive visibility equips your IT team with the ability to efficiently and proactively manage assets across the entire organization.
This intuitive platform provides real-time information to your IT team through regular audits of software, hardware, and ownership details. This continuous and insightful monitoring aids your IT team in effectively overseeing the entire IT asset ecosystem.
Zluri's license management capability offers a streamlined approach to supervising software licenses in your organization. This feature provides your IT team with a comprehensive view of software licenses, facilitating adherence to usage terms and proactive renewals management. Beyond simplifying license tracking and monitoring, Zluri's License Management feature plays a crucial role in optimizing software expenditure and minimizing the potential for license compliance issues
![license management]()
Cons
Employee actions, such as accessing specific SaaS applications, are not readily visible in the security tab. As a result, your IT team needs to inspect each user's profile individually to determine their app access, leading to delays in verifying whether the requested application aligns with the employee's role
Occasionally, setting up and integrating with other tools can be a bit complex and require attention to detail to make sure they work properly
Customer Rating
G2: 4.8/5
Capterra: 4.8/5
2. NinjaRRM By NinjaOne
NinjaRRM by NinjaOne, an alternative to Atera, can monitor, manage, and support all your users and devices, enabling your IT team to streamline your IT operations. It also provides a self-service portal empowering remote end-users to help themselves with their queries or issues. They can simply feed their queries on the portal, and relevant articles will be viewed automatically; with the help of those articles, they can overcome the problems. This helps streamline the resolution process (minimizing response time), reducing the 24/7 IT support and support costs requirement.
Pros
NinjaOne's RMM monitors your device in real-time and automatically notifies IT teams when an issue/incident arises, allowing them to take immediate actions and reduce the impact
Furthermore, NinjaOne's auto-remediation capabilities fully automate the detection and resolution of endpoint issues like missing applications, open ports, and missed reboots
Cons
One notable drawback of the NinjaOne RRM is its occasional service failures or abrupt stoppages, requiring a full system reboot for restoration
Another shortfall of NinjaOne's RMM is its reporting capabilities. Reports are provided, making it challenging to sort data for thorough analysis
Customer Rating
G2: 4.8/5
Capterra: 4.8/5
3. Pulseway
Pulseway's RMM, one of the prominent Atera alternatives is designed to help managed service providers (MSPs) and IT teams reduce downtime and set new protocols for efficiency through automation capabilities. It allows IT teams to monitor and manage a wide range of systems remotely, including servers, workstations, laptops, and mobile devices.
It offers real-time monitoring, proactive problem-solving, and remote control capabilities, allowing IT teams to quickly and efficiently respond to issues and manage their IT operations from a single dashboard. Also, its advanced IT automation workflow technology auto-resolves IT issues as they happen.
Furthermore, the Pulseway customer portal helps customers/employees resolve their common queries/issues immediately with the help of AI. This reduces support load, allowing the IT team to focus on other core IT activities while end-users no longer have to wait in support queues.
Pros
Pulseway's RMM offers a portal that includes a built-in chat function that allows employees/customers to communicate directly with IT support. Further, a summary of the chat is recorded, which can be used as a reference when similar issues arise, improving the IT team's efficiency and productivity
Another advantage of Pulseway's RMM is its capability to remotely execute PowerShell. This feature proved invaluable when dealing with an unresponsive server that couldn't be addressed efficiently using traditional remote control tools
Cons
A notable drawback of Pulseway's RMM is that the system does not provide subsequent alerts for the same issue if you forget to clear an alert or notification. This limitation poses a potential challenge as continuous alerts serve as crucial reminders for ongoing or recurring issues
Another drawback of Pulseway's RMM is that if a machine is offline, you cannot access information about that machine. This drawback can pose significant challenges in a scenario when your team generates reports on what kind of data is stored in different remote devices
Customer Rating
G2: 4.5/5
Capterra: 4.7/5
4. Microsoft System Center
Microsoft System Center automates any data center task to increase speed and reduce human errors using built-in orchestration and IT service management. Also, this Atera alternative provides self-service features through an intuitive web portal allowing end-users to resolve their queries or issues by themselves with minimal involvement of IT support teams.
This helps in improving remote end-users' experience as their common problems are resolved by AI instantly when they feed their queries on the portal.
Apart from that, Microsoft System Center gives alerts and reports to help administrators identify and resolve issues before they impact users.
Pros
Microsoft System Center monitors the performance and security aspects of servers, applications, and devices by integrating with Azure security and management to access analytics and insights
This single platform provides your IT team with detailed information about the last online status, recent scans, and compliance status of each machine, which further helps them to effectively manage remote complex networks and devices
Microsoft System Center deploys policies across all network machines. This means that you can establish and apply specific rules or configurations uniformly to all connected devices
Cons
Microsoft System Center has limited options for handling specific software updates. In some instances, certain updates cannot be performed through the system, necessitating a manual, computer-to-computer approach
Another drawback is that identifying the cause of software deployment issues can be challenging. When problems arise, it's difficult to pinpoint the exact source of the issue within the software deployment process. This can make it challenging and time-consuming for users to understand and address the issue
Customer Rating
G2: 4.1/5
Capterra: 4.4/5
5. Syncro
Syncro's RMM, one of the notable Atera alternatives is designed to keep track of every device and system under management, including business processes and any running services. This alternative to Atera further provides real-time alerts when issues arise, allowing your IT teams to take immediate action to fix critical situations before they impact crucial data.
Also, its remote monitoring and management capabilities made it easy for organizations that operate remotely to streamline their IT operations.
Pros
A notable benefit of Syncro's RMM is its ability to remediate common issues automatically. Your IT team can configure remediations to initiate pre-defined actions when an alert is generated, such as creating a ticket, sending an SMS message to a technician, running a script, and more. This feature allows for the seamless progression from issue detection to resolution without requiring manual intervention, enhancing efficiency and reducing downtime.
Syncro's RMM has a great automated patch management capability. Whether it's updating Windows or third-party applications, this tool lets your IT team handle it all effortlessly. With Windows patching, they can set up regular schedules, decide which updates to install or block, and receive reports detailing the missing patches. This automation ensures that your systems stay up-to-date and secure without requiring manual intervention.
Cons
A drawback is that Syncro's chat channels has no option to integrate mass chat functionality. The absence of a collective chat feature means that information is only accessible through individual chat options, making it challenging to reach a larger audience in a shorter time frame. This limitation may impact the program's effectiveness in acquiring the necessary number of customers to meet established goals
At times, notifications about the device are delayed. This delay poses a challenge in staying promptly informed about issues, making it harder to stay on top of potential problems
Customer Rating
G2: 4.5/5
Capterra: 4.6/5
6. GoToResolve
GoToResolve's RMM, formerly known as GoToAssist, is a comprehensive solution designed to streamline IT management for small and medium-sized businesses (SMBs). This alternative to Atera ensures that your software stays up-to-date and secure without causing interruptions to real users. Its RMM tool proactively identifies needed patches across servers and workstations. Whether deploying updates individually or in batches, GoToResolve facilitates a seamless process.
Additionally, GoToResolve empowers your IT team to work smarter and more efficiently by simultaneously automating tasks and workflows across thousands of computers. From mass deploying changes across the entire IT infrastructure to running tasks efficiently with pre-written PowerShell scripts, GoToResolve saves time and effort. This feature enables users to seamlessly handle software installations, updates, and other tasks.
Pros
A key benefit of GoToResolve RMM is its capability to streamline critical updates effortlessly. Your IT team can review and deploy these updates discreetly in the background, ensuring minimal disruption to ongoing tasks
Also, GoToResolve RMM offers a detailed overview of the history of software updates (patches) applied to a system. This comprehensive view enables your IT team to monitor and manage these updates efficiently. By having insights into the patch history, they can ensure that their software is up-to-date, enhancing overall system security and performance
Cons
GoToResolve's RMM frequently disconnects from running sessions, and later on, it becomes difficult to log in. Also, unattended systems often fail to respond to connection requests. This issue compromises the reliability and continuity of remote access, potentially leading to disruptions in workflow and impacting user satisfaction
Another drawback of GoToResolve's RMM is the absence of auditing for account changes. If one admin makes a change, there is no built-in mechanism for the other admin to track and monitor the modification. This lack of auditing capability poses a potential security and accountability concern, as it restricts transparency regarding admin actions within the system
Customer Rating
G2: 4.4/5
Capterra: 4.4/5
7. ManageEngine Endpoint Central
ManageEngine Endpoint Central is a remote monitoring and management solution and one of the notable Atera alternatives. It offers a range of capabilities to enhance the discovery, management, monitoring, and security of diverse network devices. Like, the cloud-based platform facilitates the rapid identification of network entities, spanning servers, routers, storage devices, virtual machines, laptops, and mobile devices, utilizing a variety of discovery options for a comprehensive network overview.
Furthermore, you can strengthen your network security with MangeEngine's additional features, including patch management, user access restriction, policy enforcement, and customizable configurations to meet the unique needs of each customer's network.
Pros
ManageEngine Endpoint automates regular desktop management tasks. This includes activities such as installing patches, distributing software, deploying operating systems, managing IT assets, overseeing software licenses, monitoring software usage statistics, controlling USB device usage, and remotely managing desktops. This automation feature enhances operational efficiency, saving time and resources in managing diverse aspects of desktop infrastructure
Also, it provides your IT team with up-to-date information on all your IT assets by conducting regular scans of software, hardware, and other ownership details. These insights further help your IT team effectively manage the remote asset ecosystem
Cons
One of the major drawbacks of ManageEngine Endpoint is that the IT team finds it difficult to determine the encryption status of the device. This limitation poses challenges in promptly assessing and ensuring the security posture of devices within the network, potentially impacting overall data protection measures
There is occasional disruption in communication between the endpoint software and the server. These interruptions hinder the smooth operation of the system, impacting the efficiency of the IT support workflow
Customer Rating
G2: 4.4/5
Capterra: 4.6/5
8. SolarWind Dameware Remote Everywhere (DRE)
SolarWind Dameware Remote Everywhere (DRE) is designed to provide your IT team with comprehensive visibility through its innovative remote monitoring feature "Monitor Now." This alternative to Atera allows your IT team to establish device-specific monitoring, ensuring that no device is left unmonitored. With just a few clicks, you can track key metrics and gain insight into individual devices, whether from a desktop or even on the go through the mobile app.
Furthermore, the Monitor Now feature of Dameware Remote Everywhere eliminates the need for manual tracking of key metrics on remote devices. This remote PC monitoring software enables your IT team to set up automated email alerts on Windows machines, providing valuable insights into CPU load, memory usage, disk space, specific processes, Windows service status, events, and offline status. This proactive monitoring ensures that you are always informed about the crucial aspects of your remote devices.
Pros
A notable advantage of SolarWinds Dameware Remote Everywhere is its capability to organize computers into groups, providing significant support when managing a large number of computers. This feature allows for a more organized and efficient approach to handling and overseeing multiple devices, streamlining the management process for enhanced productivity and ease of access
Also, with SolarWinds Dameware Remote Everywhere your IT team can customize alerts based on specific triggers, aligning with your business needs. Furthermore, they can analyze Alert History and Drivers to gain a comprehensive understanding of device performance over time
Cons
SolarWinds Dameware Remote Everywhere occasionally fails to reconnect automatically after a system reboot. This can result in disruptions, as the software doesn't seamlessly resume its connection, potentially causing inconvenience and delays in accessing remote systems
One of the major drawbacks of SolarWinds Dameware Remote Everywhere is the mandatory implementation of multi-factor authentication. Every time IT teams need to access the console to select a computer for remote connection; they are required to deal with receiving a code. This mandatory nature of accessing computers creates quite an inconvenience as one needs to deal with the additional step each time they want to connect to their computers
Customer Rating
G2: 4/5
Capterra: 4./55
Effectively Manage & Govern Remote IT Assets With The Best RMM Platform
So, here you have it: an overview of 8 best Atera Alternatives. However, selecting the right remote monitoring and management platform requires a thorough assessment of cost, complexity, scalability, remote monitoring capabilities, automation features, and reporting functionalities. By evaluating these critical considerations, you can make informed decisions regarding which is the most feasible RMM platform.
Another strategic approach you can opt for is creating a list of feature requirements that specifically meet your business requirements. This methodical list is a valuable tool in identifying vendors that align most closely with your unique requirements and priorities, streamlining the selection process.
However, ultimately, the decision rests with you on which unified platforms to explore further. A thorough evaluation based on your pre-defined criteria will guide you to the most suitable choice for your organization.
FAQs
What Is Remote Monitoring And Management?
Remote monitoring and management (RMM) is a cloud-based IT solution employed by IT teams for the remote observation and maintenance of your IT infrastructure and Internet of Things (IoT) smart devices. This act of monitoring is crucial to ensure the efficient utilization of IT resources within your organization and prevent potential outages.
What Is RMM And MDM?
Remote monitoring and management (RMM) and mobile device management (MDM) are two separate categories of software used for managing, monitoring, and controlling an organization's assets. Though both the software has a shared focus on management and monitoring, each serves a distinct purpose.
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