Automation

  • 7 min read

How To Get More Out Of PagerDuty By Integrating With Zluri? 

Rohit Rao

21st September, 2023

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In every organization, incidents are bound to happen – whether it's a sudden internet outage during an important presentation or a security breach risking your data safety. That's where advanced incident management tools like PagerDuty come to the rescue. So, to ensure smooth operation, many organizations invest dollars and dollars in these tools. 

However, since you're already investing a considerable amount into these tools, why not use them to their fullest extent? You can consider integrating PagerDuty with an advanced automated platform like Zluri to get the best out of your investment. 

But how exactly does integrating with Zluri benefit your IT team? To provide you with a clear understanding of how this integration can be a game changer for your IT team, let's take a real-time example: In your organization, your IT team is responsible for managing user roles in PagerDuty, ensuring that each employee has the right access and permissions aligned with their designated roles. 

However, manually managing these user roles can be time-consuming and prone to errors. As your IT team has to manually collect all the necessary employee details for the verification process, and after providing the access, they also need to ensure that the granted access aligns precisely with each role. And if it doesn't align, they have to redo the entire process. 

So, by seamlessly integrating with Zluri, your IT team can automate the role management process in PagerDuty. Whenever a new employee joins your organization or when existing employees undergo role adjustments/modifications due to mid-lifecycle changes (promotions, geographical shifts, or departmental transfers), Zluri steps in to simplify the role assignment process.

Firstly, it verifies the identity and responsibilities of the employees. Further, once the employee identity is verified, your IT team can seamlessly choose the appropriate role from predefined options within the Zluri platform and add roles to users in PagerDuty.

This eliminates the tedious need for your IT team to navigate back and forth across multiple screens or interfaces to assign the correct roles to employees. Also, Zluri maintains an audit trail of all role assignments, providing a record of who has what permissions within PagerDuty. This enhances efficiency and reduces the risk of mismanagement of access, preventing potential security breaches.

However, Zluri's capabilities extend far beyond role management. Let's take a quick look at its other automation capabilities one by one and find out how integrating with Zluri can optimize your investments in PagerDuty.

Integrate PagerDuty With Zluri To Help Your IT Team Automate Complex Workflows 

Here are the benefits that your IT team can avail by integrating PagerDuty with Zluri:

1. Seamlessly Discover PagerDuty Users & Their Usage Data With Zluri’s Data Discovery Engine

Most of the time, SaaS budget leakage occurs due to over-allocation and underutilization of SaaS licenses. So, to optimize your investment in apps like Pagerduty and minimize this SaaS wastage, your IT team needs to conduct a thorough analysis to determine which users possess PagerDuty licenses, how actively these licenses are being utilized, and other relevant insights. 

In such scenarios, manually gathering this user and usage data can introduce errors, leading to inaccurate information and hindering informed decision-making.

So, to help your IT team accurately discover PagerDuty users and their usage data, Zluri offers an advanced data discovery engine feature. With the help of this feature, your IT team can precisely identify PagerDuty license holders, track when the app was last accessed, which users are no longer using the licenses, and more. 

Further, Zluri makes it more convenient for your IT team by presenting all this data in a centralized dashboard. 

With this visibility into PagerDuty users and their usage patterns, your IT team can proactively take measures to efficiently manage PagerDuty licenses. This further helps your IT team prevent over-allocation, unnecessary spending on underutilized licenses, and identifying those that are no longer required.

Additionally, with Zluri’s centralized dashboard, your IT team can continuously monitor PagerDuty usage in real-time. This helps ensure all security regulations and contractual agreements are adhered to, minimizing the risk of non-compliance issues or fines.

2. Effectively Optimize Your PagerDuty Subscriptions

Zluri provides your IT team with detailed insights into how often your users engage with PagerDuty and which specific PagerDuty features are being used more. This information helps your IT team in optimizing your PagerDuty subscription effectively. 

For instance, your organization hired 2 new employees, Nancy and Clark, to join the IT department. Accordingly, your IT team gave them access to PagerDuty and other applications to get started with their work immediately. 

Nancy's responsibilities primarily revolved around role management, so she used a few PageDuty features. While Clark was assigned incident management tasks, he fully utilized all the PagerDuty's capabilities. 

However, your IT team could not manually detect which users are using which all features. And you continued to pay for the features not being used by Nancy and wasting money on the entire subscription.  

So, in such cases, Zluri effectively tracks down the user's usage pattern. This helps them to identify which users are using which features of a particular app like PagerDuty. With the help of these insights, your team can take necessary actions, like downgrading to a standard subscription. By doing so, you can ensure that you're only paying for the features actively used by your employees, optimizing your subscription costs and avoiding SaaS wastage. 

Also, with clear visibility into users' usage patterns, Zluri helps you, as an IT manager, make informed decisions when renewing app renewals, which subscription/contracts to continue with, and which one needs to be eliminated. This ensures that you avoid overspending on unnecessary licenses.

3. Instantly Add & Securely Remove User In PagerDuty

• When a new employee joins your organization, it's crucial for the IT team to ensure employees are assigned the right level of access to required apps like PagerDuty so that they can start with their work on day one. 
  
  However, managing this process manually can be challenging for your IT team. As they have to go through multiple screens to confirm the employees' identities and then grant them appropriate app access, delaying the entire IT operation. Also, this manual approach involves higher chances of mismanagement of access, potentially putting data security at risk.
  
  So, to eliminate this error-prone manual method, Zluri automates the entire provisioning process. It links new employees' profiles with their digital identity, which further helps your IT team verify and authenticate their identity before granting them access to apps like PagerDuty. After completing the verification process, your IT team can effortlessly add a user to PagerDuty with just a few clicks.   
  
  This saves your IT team's productive time and helps improve the overall employee experience. 
  
  For example, your IT team needs to assign PagerDuty access to Paul, Jason, and Laura all at once. So with Zluri, all your IT team needs to do is create an onboarding workflow and proceed by selecting the users and PagerDuty application (from the add app to workflow option). 
  
  Then your IT team will get in-app suggestions and actions that you can select to automate/run, like adding users and simply clicking on save tasks, and finally running the playbook. With just a few clicks, the process is automated, and all your three employees will get access to PagerDuty immediately without waiting for days. 

• Similarly, upon an employee's departure due to resignation, termination, or sabbatical, the responsibility of securely revoking all their access lies on the IT team. Even the smallest oversight in this procedure can create a gap for potential security breaches, jeopardizing the security of your sensitive PagerDuty data.
  
  So, to address this concern, what Zluri does is, it automates the deprovisioning process. Firstly, it notifies your IT team about the changes. This prompt alert helps your IT team initiate action. Further, your team can proceed by creating an offboarding workflow. They need to select departing users and PagerDuty from the applications, and under in-app suggestions, actions will be readily available, like removing users in PagerDuty. 
  
  So, with just a few clicks, your IT team can automate the actions securely and on time, ensuring former employees no longer have access to the PagerDuty app and data. By automating this process, not only the chances of missing out on critical is less or none but also helps your IT team maintain the safety of sensitive SaaS app data. 

4. Effectively Document The Incident 

Documenting incidents is crucial for several reasons. First, it helps your IT team resolve similar issues more effectively and in less time, as they can draw from previous solutions and experiences. Additionally, documentation serves an important role in audits, demonstrating that operations align with company guidelines and compliance requirements.

So, to streamline the documentation process what zluri does is, it automates the process by capturing and updating incidents that occur in PagerDuty workflows.

This ensures that no incidents are overlooked or left unrecorded. Furthermore, Zluri includes all essential details in the records, such as the incident's date and time, the affected systems or services, the responsible user or team, and any relevant notes or comments. 

These records serve as valuable references for your IT team when needed. Apart from that, Zluri generates reports based on this documented information, enhancing transparency and helping in analysis and reviewing processes.

5. Promptly Assign Relevant Teams To Users In PagerDuty 

Adding employees to specific teams in PagerDuty for different projects can be a cumbersome task for IT teams, especially when dealing with multiple employees and teams simultaneously.

So, to streamline and simplify this process, Zluri offers automation capabilities. It enables your IT team to efficiently add users to team(s)in PagerDuty with just a few clicks. 

Zluri initiates the process by verifying the roles and identities of the employees. This helps ensure that the right individuals are being assigned to the appropriate teams. Once the verification process successfully confirms the employees' identities, your IT team can easily select the relevant teams within PagerDuty. And, with a few clicks, your IT team can then assign users the chosen teams in PagerDuty.

By automating this process, Zluri not only saves time and effort but also enhances accuracy and ensures that employees are efficiently added into the appropriate PagerDuty teams for effective incident management.

So, by integrating PagerDuty with Zluri, your IT team can avail numerous advantages, from reducing their workload to improving overall productivity and efficiency. But if you're concerned about the complex integration process, there's no need to worry. Because your IT team can integrate PagerDuty with Zluri, by following just 4 simple steps. Let's quickly have a look at these steps.

Integrating PagerDuty with Zluri In Just 4 steps

Given below are the steps to seamlessly integrate PagerDuty with Zluri:

Step 1: Login to PagerDuty Account. If you’re not a Global Admin or an Account Owner, please send the connection request to a Global Admin or Account Owner.

Step 2: Go to Integrations -> API Access Keys and click on Create New API Key. Select “Read-only API Key” if you don’t plan to utilize Zluri Workflows.

Step 3: Enter a Description that will help you identify the key later on and click on create the key

Step 4: Enter the API key in Zluri and click on “Connect”. A new page will open up confirming once the connection is successful.

Now you know how Zluri can benefit your IT team and how simple the integrating process is. So why don’t you Book a demo now and explore other exquisite automation capabilities of Zluri? 

About the author

Rohit Rao

Rohit works in the Community and Marketing Team of Zluri and is a strong advocate of community led growth.