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Top 10 IT Change Management Software In 2024

Tathagata Chakrabarti

10th March, 2024

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For an organization to thrive, it must evolve and adapt to changes. That may mean undergoing organizational change, changes in business processes, or digital transformation. Regardless of the nature of the change, effective change management is critical for success.

That's precisely why choosing an effective IT change management software is crucial. It simplifies and manages changes, seamlessly adapting to the evolving landscape.

Why is there a need for IT change management software? To gain a clear understanding, let's consider a scenario. 

Suppose an organization buys a new company or merges its two subsidiaries. In that case, IT teams may require a feedback tool to survey the teams, manage what type of SaaS applications they need, and how to run each department more smoothly. This is where IT change management tools come in place. 

The above example was just a hint of changes that can occur in an organization. However, there can be many other situations as well. IT teams need to analyze what kind of changes are taking place and decide which IT change management software will be more appropriate to implement in that scenario.  

Before we explore the best IT change management software, let's first understand what it is and what features to look for in such tools.

What is IT Change Management Software?

IT Change management software is a specialized tool or system designed to assist your IT team in effectively managing and navigating changes within their systems, processes, or technologies. It is crucial to simplify the change management process, ensure seamless transitions, and reduce disruptions. Such automated change management tools commonly include functionalities like tracking change requests and planning, implementing, and evaluating changes.

What Should You Look for in IT Change Management Software?

To effectively manage changes in your organization, you, as an IT manager, need to look for a combination of some or all of these key features in your IT change management software. 

• Integrates with other related tools, such as customer relationship management (CRM) software and collaboration channels, to facilitate better change management.

• Provides a process mapping tool. This tool gives your IT team a clear view of the current state, desired future state, reasons for change, and all the necessary steps taken to achieve the desired outcome.

• Implements communication strategy to outline key messages and how they will be delivered.

• Outlines training and development plan to ensure everyone possesses the necessary knowledge and skills to adapt to the change.

• Thoroughly conduct risk assessments to identify and highlight potential risks and implement strategies to mitigate them accordingly.

• Provides feedback mechanism to measure the effectiveness of team member's performance and the success of the change management implementation.

Now, let's proceed further and explore the list of best change management software along with their functionality.

Here’s The List Of Top 10 IT Change Management Software 

You must be wondering where to start on the change management software research journey. You need not worry; we've compiled a list of best change management tools to support your business change. 

We have shared information on how each software caters to the IT team's needs during change management and its features to help you make the most informed decisions. 

1. Zluri

Zluri provides a SaaS management platform and lifecycle management platform for a structured and centralized approach to managing organizational changes. It ensures that changes are controlled and governed by established processes, policies, and procedures. This minimizes the risk of poorly planned changes that could disrupt IT operations, cause downtime, or compromise security.

Also, it automates routine tasks, such as approval workflows, scheduling, and reporting. This reduces the burden on the IT team and speeds up the adaptation process, allowing IT teams to implement changes more quickly and efficiently.

To clarify how Zluri does that, let's take an example: an HR intern is getting promoted as a full-time employee; previously, he was using HROne, and now he needs access to BambooHR and Workday due to work requirements. 

So, the employee has to forward a request for the same, which can take several days to get approved if the IT team manages the approval process manually. As the request goes through multiple processes before getting final approval. This interrupts the work of employees and reduces their productivity.

So, how does Zluri manage this change? 

Upon Midlife Change, Zluri Provides Employees With The Flexibility To Request For App Access 

First, Zluri provides employees with a self-serve model, Employee App Store, which gives them the flexibility to choose any SaaS application from the organization's SaaS stack and gain access to it within no time. 

All they need to do is raise a request; the IT team will get notified on the same, and then they will quickly verify the employee's identity. Once verified, employees will gain access to the required applications right away. This eliminates the waiting period, which ultimately enhances the employee experience. 

Also, they can request an application that is not available in the EAS, though the procedure is the same as above; however, the verification process has an extra step and another department's involvement. Now, the IT team will verify the application's details, including risk level, threat score, compliance, and more, along with the employee's identity. 

IT teams forward the app request to the procurement team if it meets the required security standards. The procurement team negotiates for the best offer with the help of Zluri's Saas buying capabilities and then purchases the application.

The procured app returns to IT teams, and then they grant employees the app access.

If the app is not secure enough to obtain, the IT team denies the app requests and suggests other alternatives from the SaaS stack, and the status of the same gets notified to the employees.

With Zluri IT Team’s Get A Centralized View Of All The Requests 

Zluri is not only restricted to that; it eases the tasks of IT teams as well. They can view all the raised tickets in a centralized dashboard, and with just a few clicks, they can grant access to multiple employees at a time, improving efficiency and productivity. Also, they get notified whenever a request or ticket is being raised, so no more missing out on requests.  

Furthermore, IT teams have complete control over which apps will view the EAS and can customize it according to specific requirements. This will mitigate security and compliance risks, as employees won't be able to view the critical apps, which can hamper the security system.

If you want to see how it works in real-time, make sure to book a demo now. Then, check out Zluri's other excellent features, like asset management, data recovery, ULM, and more, that can perfectly fit your IT teams. 

Features

• With Zluri, IT teams get a centralized view of all the raised tickets, allowing them to analyze which tickets need to be prioritized. 

• Zluri eliminates the repetitive app request management task through automation, making it easier for IT teams to manage ticket requests effectively.

• It streamlines the verification process, integrating with HRMS, so all employee details are updated on the platform. Further, the IT teams can utilize the data while verifying the employee's identity before granting them access. 

Customer Ratings

• G2: 4.8/5

• Capterra: 4.9/5

2. Jira Service Management 

Jira Service Management’s change management solution provides your IT teams with contextual information on software development application changes so they can make optimal decisions and reduce the impact of risk during the change management. 

Its incident management capabilities also bring IT operations and development teams together to respond and resolve incidents quickly. How does it do that? It groups incidents and problems and identifies the incident's root cause, which helps IT teams take immediate actions to mitigate the impact of incidents. 

Also, it links issues across ingest data from Atlassian, Jira, and other applications to attain the context that IT teams require to respond quickly when an incident occurs. 

Furthermore, Jira Service Management offers request management capabilities, enabling IT teams to manage requests from one platform. This helps customers and employees quickly obtain the required help, improving the employee experience and the IT team's productivity and efficiency. 

Features

• Jira Service Management allows you to decide if a change is low risk enough to be automatically authorized or high risk enough to require additional review. This way, you can prioritize which incident/change needs to be managed first.

• Also, IT teams can customize approval workflows based on protocols, risks, and different types of changes, saving their productive time and effort.  

Customer Ratings

• G2: 4.2/5

• Capterra: 4.4/5

3. Freshservice

Freshservice’s change management uses a well-managed change control procedure that enables standardization and automation. In addition, it further integrates change control with the service desk and CMDB to reduce risk. 

It tracks incidents and provides IT teams with all the tools they require to deal with and overcome them. Also, it increases incident management efficiency through automation and AI.  

Furthermore, it broadens your knowledge base to assist employees/customers efficiently and deflect incidents. You can create a robust knowledge base by integrating it with internal content management systems and other 3rd party data. 

Additionally, its chatbot suggestions and AI-driven analytics yield insightful data that helps end-users resolve their issues with minimal involvement of IT support teams.

Features

• It supports the issues raised through multi-channels such as email, a self-service portal, phone, chat, and in-person, giving the end-users the flexibility to connect with the IT support team via any channel to resolve their issues quickly. 

• Freshservice enables you to manage change management projects from planning to execution.

Customer Ratings

• G2: 4.6/5

• Capterra: 4.5/6

4. Whatfix

Whatfix’s change management is an IT change management software that takes charge of changes that are taking place in the organization. It navigates the changes, such as employees adopting new SaaS applications for their work requirements, through a multi-step process.

It does streamline the change management process by allowing IT teams to provide employees with interactive step-by-step guides and workflows so that employees can spend less time knowing how to use the new SaaS application and more time on their jobs, improving their productivity and efficiency.  

This helps employees to adapt quickly whenever they have to change from one tool to another. Also, in-app learning helps employees master new applications faster.

Furthermore, it also reduces the confusion and frustration among employees because of the inability to use the application by self-help feature; with minimum involvement of the IT team, they can get to know about the application and start with their work right away. 

Features

• Whatfix helps in designing interactive guides without any requirement of coding, because of which even non-technical users can design guides. 

• It offers content-based support and allows IT teams to customize content tailored to individual employees or groups. This content can be delivered based on employee roles, departments, and skill levels.

Customer Ratings

• G2: 4.6/5

• Capterra: 4.6/5

5. ServiceNow

ServiceNow’s change management solution uses built-in AI, data-driven workflows, and fit-for-purpose models to simplify and automate change management processes. It strategically manages change/incidents that take place in an organization by helping IT teams identify the root cause of problems or what type of change it is. This proactively prevents disruption of work and minimizes the impact of risks. 

It also empowers employees to self-solve issues and raise queries by using a self-service portal powered by AI. It delivers relevant data to resolve the issue, improving employee satisfaction. 

Additionally, this platform is designed to streamline complex IT operations, improve service delivery, and minimize costs by automating IT approval workflows, centralizing service management processes, and providing real-time visibility into IT service performance.

Features

• It offers incident management capabilities that allow IT teams to report and track incidents, assign tasks, and escalate issues to higher levels of support if necessary.

• ServiceNow's configuration management feature provides a centralized view of IT infrastructure, including hardware, software, and services. This allows IT teams to understand the impact of changes to the IT environment and ensure compliance with regulations and standards.

Customer Ratings

• G2: 4.1/5

• Capterra: 4.5/5

6. Giva eChange Manager

Giva eChange Manager is an IT change management software designed to assist IT teams in effectively managing and tracking IT infrastructure, apps, and service changes. It provides a centralized platform for IT teams to plan, approve, implement, and track changes in a controlled and organized manner, reducing the risk of service interruption and downtime.

The software offers a range of features, including customizable workflows, automated approvals, audit trails, and real-time reporting and analysis, making it easy for IT teams to manage even the most complex change processes. 

Furthermore, it integrates seamlessly with other IT management tools, such as service desk software, asset management systems, and monitoring solutions, to provide a comprehensive view of the IT environment and ensure that all changes are aligned with business objectives.

Features

• Giva eChange Manager has the ability to automate many of the manual tasks involved in change management, such as change request submission, review and approval, and documentation. This saves time, reduces errors, and ensures that changes are implemented consistently and according to best practices.

• Also, it provides a service catalog and self-service portal that allows end-users to access resources or data anytime to help themselves resolve their common issues before even contacting the support teams.

Customer Ratings

• G2: 4/5

• Capterra: 4.9/5

7. BMC Remedy Change Management 9.0

BMC Remedy Change Management 9.0  is an IT change management software that helps IT teams coordinate and document various change management process requests. This allows IT teams to review requests, create change plans, and keep track of the implementation's progress. 

Also, it provides a structured and automated approach to managing change requests, ensuring that all changes are properly reviewed, approved, and implemented in a controlled manner.

Furthermore, with BMC Remedy Change Management 9, IT teams can streamline the change management processes, reducing the risk of errors and improving service delivery. The software provides a centralized platform where change requests can be submitted, tracked, and managed throughout their lifecycle.

Features

• It provides you with a mobile application, making it simple to monitor requests from anywhere and anytime.

• BMC Remedy Change Management 9 also provides a live chat feature that helps end-users connect quickly with the support teams to resolve issues, improving the employee experience. 

Customer Ratings

• G2: 3.7/5

• Capterra: 4.1/5

8. SysAid 

SysAid’s change management is one of the best IT change management solutions that provides ITIL change management capabilities to enable your IT team to assess the risk associated with each change well in advance. Furthermore, with SysAid's change management, every modification adheres to your company's approved change management policies and undergoes the established chain of approval. This guarantees that all relevant parties have the opportunity to assess the potential implications of the change before its implementation.

Additionally, it records and evaluates all changes, prioritizing authorized changes and planning, testing, implementing, documenting, and reviewing them in a controlled manner.

Features

• SysAid's change management comes equipped with predefined basic and advanced change templates, facilitating the swift planning, evaluation, approval, and execution of changes. 

• All these templates are fully adaptable to accommodate any change scenario within your organization. Also, there is the flexibility to generate unlimited templates to support simple and intricate changes. 

Customer Ratings

• G2: 4.5/5

• Capterra: 4.6/5

9. Serviceaide ChangeGear

Serviceaide ChangeGear is an IT change management software designed to support your IT team in managing complex changes. ChangeGear uses advanced automation and workflow to streamline and simplify the change management process. It automates the process of collecting critical risk documentation and changes record history, which further helps generate audit reports more accurately and in less time.  

Additionally, it supports initiatives by streamlining change processes to reduce release bottlenecks. It also reduces risks and improves systems availability by automating ITIL change management best practices.

Moreover, it helps meet compliance requirements such as NERC/CIP, FDA CFRA 21, PCI, and others by implementing well-documented change control processes for non-IT assets.

Additionally, ChangeGear's fully customizable dashboard offers complete visibility into all changes, providing a user-friendly interface for effective monitoring. Its dashboards incorporate visual reporting, metrics, and key performance indicators (KPIs).  

Features

• ChangeGear provides your team with tools to reduce risks caused by technology changes and upgrades, all while seamlessly managing compliance reporting. This helps enhance and maintain organizational security.

Customer Ratings

• G2: 3.8/5

• Capterra: 4.0/5

10. WalkMe

WalkMe is another best IT change management app that offers comprehensive features, including automation, intelligent recommendations, real-time updates, tracking, and reporting capabilities. This multifaceted management toolkit positions WalkMe as a go-to solution for effective change management within organizations.

The platform's automation features enable your IT team to automate various aspects of change processes, from updating content to sending notifications and tracking progress.

Furthermore, WalkMe's real-time update notifications and tracking feature provide real-time notifications, keeping users informed about recent changes and allowing them to track progress effectively. Its robust tracking capabilities deliver detailed insights into workflow activity, facilitating stakeholders in making swift and informed decisions regarding change processes.

Additionally, the software can be customized to suit the specific needs of each business. This includes tailoring the software's functionality and appearance to align with distinct operations, ensuring flexibility in managing change within an organization.

Features

• WalkMe's intelligent recommendations feature uses machine learning algorithms to analyze data to provide users with insightful recommendations on enhancing their change processes. 

• WalkMe's robust reporting features offer detailed insights into workflow activity, allowing stakeholders to make well-informed decisions regarding change processes. Additionally, the software provides analytics to track the change process's progress and identify improvement areas.

Customer Ratings

• G2: 4.5/5

• Capterra: 4.4/5

Seamlessly Manage Evolving Changes With The Best IT Change Management Software

So, here you have it: an overview of 10 well-recognized IT change management software options. However, the ultimate choice rests with you regarding which one to consider. Yet, the decision-making process should be guided by carefully considering cost, complexity, scalability, integration capabilities, automation features, and reporting capabilities.

Creating a comprehensive list of feature requirements is advisable to ensure that the selected tool aligns effectively with your organization's needs. Include specific examples of impending organizational changes in this list. This approach streamlines the selection process, enabling you to pinpoint vendors that align best with your needs. It's essential to incorporate all requirements into the list, ensuring that they harmonize seamlessly with the goals and priorities of your organization.

FAQs

What are the key benefits of Implementing IT change management software?

Change management software provides benefits, such as simplifying change management processes, improving visibility into changes, minimizing disruptions, and adhering to compliance regulatory standards.

Is IT change management software suitable for all types of businesses?

Yes, change management software is well-suited for all types of businesses. It simplifies intricate processes, enhances efficiency, ensures compliance, and possesses scalability and customization features to align with diverse organizational requirements.

How does IT change management software facilitate communication during the change management process?

Change management software supports communication through collaborative tools, real-time updates, notifications and alerts, reporting and analytics, and task assignment and tracking features.

About the author

Tathagata Chakrabarti

Tathagata is a Technical Content Writer with 4+ of experience in the SaaS industry. He has a keen eye for research and understanding macro trends in the SaaS & AI-based technology space. He has worked across several marketing & strategy roles in various domains like banking, e-commerce, and education sectors. In his leisure time, Tathagata is a full-time PC gamer.