Top IT Change Management Software 2023

IT change management software assists IT teams in monitoring and streamlining the change management process. This software offers a wide range of features, including change management, incident management, task management, project management, and release management.

What is the need for IT change management software? Let's take a situation to have a clear understanding of this. 

Suppose an organization buys a new company or merges its two subsidiaries. In that case, IT teams may require a feedback tool to survey the teams, manage what type of SaaS applications they need, and how to run each department more smoothly. This is where IT change management tools come in place. 

The above example was just a hint of changes that can occur in an organization. However, there can be many other situations as well. Basically, IT teams need to analyze what kind of changes are taking place and decide which IT change management software will be more appropriate to implement in that scenario.  

So let's explore a list of well-known IT change management software along with their functionality.

Top IT Change Management Software

You must be wondering where to start on the change management software research journey. You need not worry; we've compiled a list of top IT change management tools to support your business change. 

We have shared information on how each software caters to IT team needs during change management and its features to help you make the most informed decisions. 

1. Zluri

Zluri provides a SaaS management platform and lifecycle management platform for a structured and centralized approach to managing organizational changes. It ensures that changes are controlled and governed by established processes, policies, and procedures. This minimizes the risk of poorly planned changes that could disrupt IT operations, cause downtime, or compromise security.

Also, it automates routine tasks, such as approval workflows, scheduling, and reporting. This reduces the burden on the IT team and speeds up the change process, allowing IT teams to implement changes more quickly and efficiently.

To clarify how Zluri does that, let's take an example, an HR intern is getting promoted as a full-time employee; previously, he was using HROne, and now he needs access to BambooHR and Workday due to work requirements. 

So the employee has to forward a request for the same, which can take several days to get approved if the IT team manages the approval process manually. As the request goes through multiple processes before getting final approval. This interrupts the work of employees and reduces their productivity.

So how does Zluri manage this change? First, Zluri provides employees with a self-serve model, Employee App Store, which gives them the flexibility to choose any SaaS application from the organization's SaaS stack and gain access to it within no time. 

All they need to do is raise a request; the IT team will get notified on the same, and then they will quickly verify the employee's identity. Once verified, employees will gain access to the required applications right away. This eliminates the waiting period, which ultimately enhances the employee experience. 

Also, they can request an application that is not available in the EAS, though the procedure is the same as above; however, the verification process has an extra step and another department's involvement. Now the IT team will verify the application's details, including risk level, threat score, compliance, and more, along with the employee's identity. 

IT teams forward the app request to the procurement team if it meets the required security standards. The procurement team negotiates for the best offer with the help of Zluri's Saas buying capabilities and then purchases the application.

The procured app returns to IT teams, and then they grant employees the app access.

If the app is not secure enough to obtain, the IT team denies the app requests and suggests other alternatives from the SaaS stack, and the status of the same gets notified to the employees. 

Zluri is not only restricted to that; it eases IT teams as well, they can view all the raised tickets in a centralized dashboard, and with just a few clicks, they can grant access to multiple employees at a time, improving efficiency and productivity. Also, they get notified whenever a request or ticket is being raised, so no more missing out on requests.  

Furthermore, IT teams have complete control over which apps will view the EAS and can customize it according to specific requirements. This will mitigate security and compliance risks, as employees won't be able to view the critical apps, which can hamper the security system.

If you want to see how it works in real-time, make sure to book a demo now. Then, check out Zluri's other excellent features, like asset management, data recovery, ULM and more, that can perfectly fit your IT teams. 

Features

• With Zluri, IT teams get a centralized view of all the raised tickets, allowing them to analyze which tickets need to be prioritized. 

• Zluri eliminates the repetitive app request management task through automation, making it easier for IT teams to manage ticket requests effectively.

• It streamlines the verification process, as it integrates with HRMS, so all the employee's details get updated on the platform. Further, the IT teams can utilize the data while verifying the employee's identity before granting them access. 

Customer Ratings

• G2: 4.8/5

• Capterra: 4.9/5

2. Jira Service Management 

Jira Service Management provides your IT teams with contextual information on software development application changes so they can make optimal decisions and reduce the impact of risk during the change management. 

Its incident management capabilities also bring IT operations and development teams together to respond and resolve incidents quickly. How does it do that? It groups incidents and problems and identifies the incident's root cause, which helps IT teams take immediate actions to mitigate the impact of incidents. 

Also, it links issues across ingest data from Atlassian, Jira, and other applications to attain the context that IT teams require to respond when an incident occurs quickly. 

Furthermore, Jira Service Management offers request management capabilities enabling IT teams to manage requests from one platform. This helps customers and employees quickly obtain the required help, improving the employee experience and the IT team's productivity and efficiency. 

Features

• Jira Service Management allows you to decide if a change is low risk enough to be automatically authorized or high risk enough to require additional review. This way, you can prioritize which incident/change needs to be managed first.

• Also, IT teams can customize approval workflows based on protocols, risks, and different types of changes, saving their productive time and effort.  

Customer Ratings

• G2: 4.2/5

• Capterra: 4.4/5

3. Freshservice

Freshservice uses a well-managed change control procedure that enables standardization and automation. In addition, it further integrates change control with the service desk and CMDB to reduce risk. 

It tracks incidents and provides IT teams with all the tools they require to deal with and overcome them. Also, it increases incident management efficiency through automation and AI.  

Furthermore, it broadens your knowledge base to assist employees/customers efficiently and deflect incidents. You can create a robust knowledge base by integrating it with internal content management systems and other 3rd party data. 

Additionally, its chatbot suggestions and AI-driven analytics yield insightful data that helps end-users resolve their issues with minimal involvement of IT support teams.

Features

• It supports the issues raised through multi-channels such as email, a self-service portal, phone, chat, and in-person, giving the end-users the flexibility to connect with the IT support team via any channel to resolve their issues quickly. 

• Freshservice enables you to manage change management projects from planning to execution.

Customer Ratings

• G2: 4.6/5

• Capterra: 4.5/6

4. Whatfix

Whatfix takes charge of changes that are taking place in the organization. It navigates the changes, such as employees adopting new SaaS applications for their work requirements, through a multi-step process.

It does streamline the change management process by allowing IT teams to provide employees with interactive step-by-step guides and workflows so that employees can spend less time knowing how to use the new SaaS application and more time on their job, improving their productivity and efficiency.  

This helps employees to adapt quickly whenever they have to change from one tool to another. Also, in-app learning helps employees master new applications faster.

Furthermore, it also reduces the confusion and frustration among employees because of the inability to use the application by self-help feature; with minimum involvement of the IT team, they can get to know about the application and start with their work right away. 

Features

• Whatfix helps in designing interactive guides without any requirement of coding, because of which even non-technical users can design guides. 

• It offers content-based support and allows IT teams to customize content tailored to individual employees or groups. This content can be delivered based on employee roles, departments, and skill levels.

Customer Ratings

• G2: 4.6/5

• Capterra: 4.6/5

5. ServiceNow 

ServiceNow uses built-in AI, data-driven workflows, and fit-for-purpose models to simplify and automate change management processes. It strategically manages change/incidents that take place in an organization by helping IT teams identify the root cause of problems or what type of change it is. This proactively prevents disruption of work and minimizes the impact of risks. 

It also empowers employees to self-solve issues and raise queries by using a self-service portal powered by AI. It delivers relevant data to resolve the issue, improving employee satisfaction. 

Additionally, this platform is designed to streamline complex IT operations, improve service delivery, and minimize costs by automating IT approval workflows, centralizing service management processes, and providing real-time visibility into IT service performance.

Features

• It offers incident management capabilities that allow IT teams to report and track incidents, assign tasks, and escalate issues to higher levels of support if necessary.

• ServiceNow's configuration management feature provides a centralized view of IT infrastructure, including hardware, software, and services. This allows IT teams to understand the impact of changes to the IT environment and ensure compliance with regulations and standards.

Customer Ratings

• G2: 4.1/5

• Capterra: 4.5/5

6. Giva eChange Manager 

Giva eChange Manager is designed to assist IT teams in effectively managing and tracking IT infrastructure, apps, and service changes. It provides a centralized platform for IT teams to plan, approve, implement, and track changes in a controlled and organized manner, reducing the risk of service interruption and downtime.

The software offers a range of features, including customizable workflows, automated approvals, audit trails, and real-time reporting and analysis, making it easy for IT teams to manage even the most complex change processes. 

Furthermore, it integrates seamlessly with other IT management tools, such as service desk software, asset management systems, and monitoring solutions, to provide a comprehensive view of the IT environment and ensure that all changes are aligned with business objectives.

Features

• Giva eChange Manager has the ability to automate many of the manual tasks involved in change management, such as change request submission, review and approval, and documentation. This saves time, reduces errors, and ensures that changes are implemented consistently and according to best practices.

• Also, it provides a service catalog and self-service portal that allows end-users to access resources or data anytime to help themselves resolve their common issues before even contacting the support teams.

Customer Ratings

• G2: 4/5

• Capterra: 4.9/5

7. BMC Remedy Change Management 9.0

BMC Remedy Change Management 9.0  is a change management tool that helps IT teams coordinate and document various change management process requests. This allows IT teams to review requests, create change plans, and keep track of the implementation's progress. 

Also, it provides a structured and automated approach to managing change requests, ensuring that all changes are properly reviewed, approved, and implemented in a controlled manner.

Furthermore, with BMC Remedy Change Management 9, IT teams can streamline the change management processes, reducing the risk of errors and improving service delivery. The software provides a centralized platform where change requests can be submitted, tracked, and managed throughout their lifecycle.

Features

• It provides you with a mobile application, making it simple to monitor requests from anywhere and anytime.

• BMC Remedy Change Management 9 also provides a live chat feature that helps end-users connect quickly with the support teams to resolve issues, improving the employee experience. 

Customer Ratings

• G2: 3.7/5

• Capterra: 4.1/5