31st July, 2023
TABLE OF CONTENTS
As IT managers strive to efficiently monitor, manage, and maintain their organization's IT infrastructure, remote monitoring, and management (RMM) software becomes critical.
One such tool is ConnectWise Automate which has garnered a reputation for its extensive range of features and capabilities. While ConnectWise Automate has its merits, many alternative RMM options provide comparable functionalities while catering to the unique requirements of your IT team.
Thus, it's worth exploring these alternative RMM solutions that offer diverse features to address your IT teams' distinct needs.
ConnectWise Automate elevates the efficiency of your IT teams and streamlines all aspects of your IT environment through its adaptable remote monitoring and management capabilities. This solution empowers you with enhanced visibility, eliminates obstacles in service delivery, and enables you to scale your operations without incurring additional costs.
With ConnectWise Automate, you can seamlessly handle discovery, management, patching, monitoring, and automation, ensuring no blind spots exist within your supported environments. By automating various IT support tasks, this solution enables you to effortlessly handle many endpoints without adding complexities or requiring additional personnel.
Despite offering so many features and capabilities, ConnectWise Automate does have its own set of limitations.
Here are a few drawbacks of ConnectWise RMM solution:
The tool's limited ability to integrate with other systems, particularly with third-party ticketing solutions, makes it difficult for your IT team to automate IT processes effectively.
If responsive support is a priority for you, ConnectWise Automate may not be the ideal choice as its first-level support may not meet expectations in terms of responsiveness and effectiveness.
The tool presents a complex UI that can be inconvenient for your team to monitor and manage remote devices effectively. Additionally, its current state lacks significant updates and new features, limiting its potential for enhanced functionality.
As we have explored the potential limitations of the ConnectWise platform, it is time to explore the array of alternative options. But before we delve into that, let us introduce ourselves ( Zluri) and how we can help you monitor and manage your SaaS systems.
Zluri offers an intelligent SaaS management solution designed to revolutionize how you monitor and manage your SaaS applications. With its many advanced features and capabilities, you can elevate your SaaS app management to new heights.
Zluri provides robust remote management capabilities to effectively oversee and manage your organization’s SaaS apps from anywhere. It offers valuable insights into various aspects of your SaaS ecosystem, including the total number of apps used, usage patterns, user activity, app security, compliance level, and a detailed report on SaaS costs and expenses. This comprehensive visibility allows you to monitor your SaaS apps' compliance standards and performance seamlessly.
The screenshot below depicts Zoom app info on the Zluri interface:
With these insights, you can make informed decisions, optimize usage, ensure security and compliance, and effectively manage your SaaS ecosystem.
Here are the distinctive key features that set Zluri apart in managing SaaS apps remotely:
Centralized Dashboard: Zluri offers a unified dashboard that gives you a comprehensive overview of all your SaaS applications in one place. This centralized view allows you to monitor and manage multiple apps simultaneously, saving you time and effort.
Monitoring and Performance Optimization: With Zluri, you can monitor the performance of your SaaS apps in real time. It provides valuable insights into app usage, user data, and resource utilization, enabling you to promptly identify and address any issues.
It helps you maintain compliance by monitoring and enforcing security policies across your SaaS apps. It provides visibility into data access, user permissions, and data-sharing settings, allowing you to identify and address any potential compliance risks.
Usage Optimization: With Zluri, you can gain valuable insights into SaaS app usage patterns. It helps you identify underutilized licenses or apps, enabling you to optimize costs and make informed decisions regarding your SaaS subscriptions.
Cost Optimization: Zluri helps you optimize costs associated with your SaaS apps. It provides detailed analytics and reports on app usage and license utilization, allowing you to identify unused or underutilized licenses. By optimizing your subscription plans and eliminating unnecessary expenses, Zluri helps you save money.
Automation and Workflow Management: Zluri offers automation capabilities to streamline repetitive tasks and workflows associated with managing SaaS apps. You can automate provisioning, user onboarding, approval workflows, access revocation, and other routine tasks, reducing manual effort and improving operational efficiency.
SaaS renewal monitoring: Zluri's proactive notifications help you stay on top of SaaS renewals. It sends you alerts for the contract and payment renewal date. For contracts, you get alerts 30 days, 15 days, and 1 day in advance, and for payment, you get 7 days and 1-day alerts. This ensures that renewal deadlines are never missed.
With Zluri, you can efficiently oversee and enhance your SaaS app ecosystem from anywhere, ensuring smooth operations and maximizing productivity. It empowers you to take complete control of your SaaS ecosystem, simplifying the complexities and maximizing the efficiency of your operations.
Request a demo today and experience a new level of SaaS app management with Zluri.
Now, let's delve into the various ConnectWise alternatives available in 2023:
Microsoft Intune, previously incorporated within Microsoft Endpoint Manager, is a comprehensive unified endpoint management software that assists IT teams in safeguarding user devices against threats by leveraging Microsoft Zero Trust technology. With its integrated console, Intune empowers your organization with advanced mobile device management and efficient administration of enterprise applications.
One of the standout features of Microsoft Intune is its user-friendly interface, which greatly simplifies the management of devices and applications. This intuitive interface enables IT admins to effortlessly configure policies and settings, ensuring a seamless and secure user experience across the organization. With Microsoft Intune, you can enhance your organization’s endpoint security posture while maintaining operational efficiency.
Further, it helps you gain comprehensive visibility into the compliance and security status of your cloud-based and on-premises endpoints. This holistic view allows you to monitor and assess the well-being of your devices, ensuring they adhere to compliance standards and remain secure.
If you prioritize easy deployment, then this solution is ideal for you. It offers a user-friendly platform that simplifies the deployment process, allowing your IT teams to start using it quickly and effortlessly
Ping Identity offers seamless management capabilities for various platforms, including Windows, Mac, and Android devices. This ensures comprehensive device management across your organization, enabling your IT team to oversee and handle a diverse range of devices efficiently.
The lack of a pre-VPN setup feature hinders connectivity enhancement and workflow streamlining within the organization, resulting in potential inefficiencies and disruptions to business operations
The tool has a few limitations with its reporting features that may not align with your specific requirements. Consequently, this can result in inefficiencies and lower quality when generating reports.
NinjaOne is a comprehensive RMM platform designed to streamline IT teams' remote device management processes. By unifying various functionalities into a single solution, the platform encompasses device management, patch management, software management, task automation, remote access, backup, ticketing, and documentation.
With its real-time device monitoring capabilities, NinjaOne enables you to stay on top of device performance and promptly address any issues that may arise. You can initiate rapid remediation efforts by automatically notifying your teams when problems occur, minimizing end-user impact and ensuring a seamless user experience.
The tool provides an intuitive interface, empowering your team to adopt and leverage the platform with ease and efficiency seamlessly.
The tool enhances visibility across all endpoints by capturing real-time data, empowering your team to manage and monitor devices with ease efficiently
This tool's pricing, determined by user count and overall usage, is comparatively costly compared to other alternatives. Thus, it may not be the most cost-effective option for you.
The tool lacks some flexibility in terms of adding additional filters for searching and grouping, limiting the customization options for your team, specifically in terms of organizing and retrieving the organization's data.
Go to Resolve is a comprehensive RMM solution that allows you to effectively manage all your IT requirements using a single, integrated platform. It consolidates essential functionalities such as remote monitoring and management, remote access and support, ticketing, automation, and more, providing a unified solution for your IT needs.
It provides proactive detection and resolution of device issues by leveraging automated mechanisms that identify and address potential issues before they escalate. It also offers customized alert policies based on critical system processes, ensuring that notifications are tailored to specific requirements.
Further, you can customize settings for single or multiple-device monitoring. Thus, it enables personalized and targeted monitoring configurations based on your organization’s specific needs.
The platform helps you stay ahead of your IT needs by providing a comprehensive solution that combines remote monitoring and management, remote access and support, ticketing, and automation. This all-in-one solution empowers you to efficiently manage and address your IT requirements, providing a seamless and integrated experience.
The tool offers a seamless deployment experience, making setup a breeze and allowing you to dive in effortlessly and get started in no time
The tool provides a user-friendly interface, empowering your team to effortlessly navigate, integrate, and automate remote monitoring processes for enhanced efficiency.
The tool effortlessly supports multiple devices, including Android, Mac, and Windows, ensuring seamless compatibility across platforms. This enables your team to manage and monitor devices without any inconvenience or complications effortlessly.
Considering budget constraints, this tool may be relatively expensive compared to other solutions in the market as it operates on a subscription-based model, which adds to the overall cost over time.
Ivanti Remote Monitoring Manager facilitates device management by providing remote access and control to various devices, such as Windows, iOS, and more, regardless of your location. It simplifies repetitive IT tasks by automating device provisioning and software deployment, eliminating manual effort.
In addition to remote management, the tool allows for comprehensive system analysis, enabling the resolution of issues remotely and reducing the need for physical desk-side visits. This capability proves especially valuable in remote working environments where immediate support is crucial. It offers software provisioning and deployment automation from any location, ensuring that your employees can securely access the tools they need in a hybrid or remote work environment.
Integrating IT and business data into a unified dashboard, Ivanti empowers data-driven decision-making. IT teams can easily monitor and manage device performance, ensuring a seamless user experience.
The tool provides a streamlined app deployment process, making it easier for your IT teams to complete the deployment task effortlessly and without any hassle or complications.
This tool is an ideal choice if you're seeking a comprehensive monitoring solution. It seamlessly integrates with asset and performance trackers, allowing your admins to monitor the device and its performance status.
The tool has a steep learning curve during the initial setup phase, especially when integrating it with your organization's systems. This may require your team to allocate additional time and effort to automate workflows and maximize the tool's capabilities effectively.
ManageEngine endpoint central empowers your IT team to establish a secure remote work environment by granting employees seamless access to resources from any device at any time. This comprehensive tool offers application-level controls and intent-based policies, ensuring that employees can only access the necessary resources and bolstering security measures.
It facilitates the automated remediation of workspace applications, streamlining the management process for your IT team. It enables IT teams to efficiently manage all endpoints, including on-premises and remote devices, corporate-owned and personal devices, desktops, and mobile devices.
This robust feature set supports a diverse bring-your-own-devices (BYOD) ecosystem, ensuring flexibility while maintaining security standards. With this solution, your IT team can remotely deploy devices while maintaining high security.
With its real-time threat detection and incident response capabilities, this tool empowers you and your team to enhance device security and efficiently respond to potential threats as they emerge.
The tool empowers your IT team with robust reporting capabilities, enabling them to gain valuable insights, access critical data, and identify areas for improvement.
If you prefer a straightforward platform, this might not be the ideal solution as it offers numerous features that can potentially overwhelm and complicate navigation and efficient utilization for your IT teams..
The higher cost of the tool may pose a challenge, potentially making it less feasible for organizations operating with tighter financial constraints.
Datto RMM is a cloud-based platform designed explicitly for your IT teams to remotely oversee, manage, and support endpoints across your IT infrastructure. The platform enables you to enhance network efficiency and reduce costs by remotely securing, monitoring, and managing endpoints. Datto RMM offers comprehensive support from onboarding to troubleshooting. It ensures a seamless onboarding experience and maximizes product adoption.
With Datto RMM dashboards, you can access intuitive visualizations of relevant information, allowing you to quickly assess and analyze key data. The platform empowers your IT team with automation capabilities, leveraging intelligent alerts, auto-response, and auto-resolution to streamline workflows and enhance operational efficiencies. This secure platform offers a multi-tenant view, automated monitoring, real-time alerts, patch management, endpoint remote control, and comprehensive reporting capabilities.
With a security-first approach, Datto RMM ensures robust endpoint and data security through its advanced features. It gives your team a secure IT environment with the help of native ransomware detection, mandatory two-factor authentication (2FA), agent encryption, and more.
The tool offers a seamless setup and user-friendly interface, enabling your team to quickly learn, integrate, and streamline RMM processes easily and efficiently.
With its strong integration capabilities, the tool empowers your team to seamlessly automate IT processes by collecting and processing data from various sources, enhancing efficiency and productivity
The tool does not provide a mobile app for device management, which can restrict the flexibility and convenience of managing devices on the go. This limitation may impact the efficiency of your teams, who rely on mobile access for device management tasks.
The tool's Web Remote feature may exhibit slower response times compared to alternative options, which can potentially hinder the efficiency of your IT team. This can be especially problematic for teams that rely on quick and seamless remote access to efficiently manage and support endpoints.
Atera is a comprehensive platform that empowers your IT team to efficiently access, monitor, and manage all their networks and devices from any location, enhancing productivity and efficiency.
With Atera, you can seamlessly oversee your entire IT operation, including patch management, IT automation, advanced reporting, alerts, helpdesk, ticketing, and seamless integration with various tools. This all-in-one solution consolidates these functionalities into a convenient platform, simplifying your IT management tasks and enabling your team to work smarter and faster.
Providing real-time system activity monitoring and offering scalable management capabilities enables you to efficiently oversee an extensive number of users, devices, or sites. Atera's automated alerts and configurable thresholds for various device types grant you complete visibility into device behaviors, ensuring you stay proactive and well-prepared for potential incidents.
Moreover, you can set specific alert thresholds tailored to individual device types, catering to your requirements and user preferences.
The tool empowers your IT team with robust reporting capabilities, enabling them to access and analyze workflows for efficient management easily
Further, it offers your team a user-friendly dashboard interface, which provides a clear and intuitive overview of device status, offering valuable information at a glance.
Considering this tool may not be optimal if you manage an early-stage organization, as its potentially higher pricing can pose significant budgetary challenges.
The mobile app's lack of patch automation capability hinders your team's ability to fulfill the primary requirement for effective patch automation.
Hexnode UEM is an all-encompassing RMM and endpoint management solution that empowers your IT teams to efficiently oversee their Android, iOS, and Windows fleet from a centralized console. With its intuitive endpoint manager, implementing policies such as bring-your-own-device (BYOD) becomes seamless.
This tool equips your team with the ability to remotely secure, encrypt, lock, and wipe data from any location, ensuring data protection and privacy. Providing a unified platform enables you to secure all applications and systems across your networks, establishing a robust security framework for your employees.
Further, it offers the capability to automatically lock devices that remain idle for a specific period, bolstering device security measures. With comprehensive platform support for Android, Windows, iOS, etc, your IT teams can effectively manage and control all devices, regardless of the operating system in use.
The tool's extensive reporting capabilities offer comprehensive insights into device inventory and all device management operations, ensuring your team can easily track and monitor your organization's devices remotely
The platform offers an intuitive and user-friendly app management dashboard that allows your team to effortlessly add enterprise, store, and web applications to your inventory
If you are transitioning from one RMM tool to another, this may not be the ideal option as the initial configuration of the UI can be confusing and complex, requiring additional time and effort to set up effectively
If you have budget constraints, this tool may not be the most cost-effective option for you, as the free version only provides simple and basic features
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