IT Administrator Job Description

Managing day-to-day operations of the organization's IT assets is important. IT administrator ensures that all employees have the necessary tools and devices to perform their work.

Every organization uses different hardware devices and softwares for various works. At the same time, employees use computers to accomplish their tasks. Organizations also provide applications like Slack, Trello, etc., for making collaboration and communication effective. 

It is also important to keep watch on these devices and softwares to ensure that organizations' data are secure and devices are functioning properly. IT administrators keep track of all organizational hardware and software assets and ensure that any changes in it are done as and when required.

IT administrators also keep a backup of data and take care of network security. Often, IT administrators manage servers, network equipment, systems, and all other IT infrastructure. 

In this post, we’re going to discuss the role and responsibilities of IT administrators.

4 Key Responsibilities of an IT Administrator 

Let's discuss the roles and responsibilities of an IT administrator in organizations.

1. Maintain and Manage Organizations Hardware

IT Administrator maintenance record of all organizations hardware like desktops, laptops, printers, etc. They ensure that the devices are working properly and help to get resolved any issues. IT administrator identifies, resolves, or escalates technical problems and categorizes them in an efficient manner. Further, IT administrators define a course of action to take and escalate specific issues to the appropriate person.

IT administrator keeps a record of assets and to whom it is assigned. They regularly take inventory of the assets and raise requests for any demands. IT Administrators set up systems for new users and evaluate the performance of the collection systems from the departing employees.

To keep track of an organization's IT assets like laptops, desktops, and printers, IT admins can use IT asset management tools to streamline the management of IT assets throughout their lifecycle. Being acquainted with different IT asset management tools helps IT administrators smoothly manage the IT assets of the organization.

2. Manage Network Security

IT administrators evaluate different tools required to secure an organization's network and decide which all are best for the company. They monitor users to prevent any internal and external data breaches. IT administrator ensures that all users are following the organization's security policies and that systems are protected with the required tools to deal with network threats.

IT administrator ensures that the network is secured from any external or internal security threats and incidents. An IT administrator designs, implements, and manages a comprehensive network security policy for the organization. They also deploy important applications like anti-virus, firewalls, and other critical softwares in the devices to protect the organization's data from threats.

3. Onboarding and Offboarding Employees

IT administrator ensures that all the new employees get relevant devices and applications to start their work. They give access to the right applications which an employee needs to get his/her work done.

Similarly, when an employee leaves the organization, IT administrators revoke access to all the applications. It helps in preventing data breaches due to ex-employees. They also take backup of important files and data and migrate it to the right storage folder. 

There are many tools available in the market to automate the onboarding and offboarding process and reduce the manual tasks involved in it. It helps in saving time and effort required so that IT admins can focus on more important tasks. Zluri, a SaaS management platform, enables IT admins to give or revoke access to all relevant applications which an employee needs just in a few clicks.

4. Fulfill IT Service Requests

Users submit requests whenever they need anything or face issues. There are many kinds of service requests. These could be simple requests for advice, approval, or information. A user might also submit service requests to reset the password, access a specific application, or do system upgrades.

IT administrators coordinate with appropriate departments or personnel to work on the service request and ensure that all raised requests are handled properly and timely so that work doesn’t hamper. 

An IT administrator should be acquainted with different service management tools like Freshservice and HaloITSM to seamlessly manage and streamline service requests. 

Use Zluri to Streamline IT Administrators' Work

Zluri is a SaaS management platform that enables organizations to gain complete control over their SaaS applications. With Zluri, organizations can automate various tasks like onboarding, offboarding, compliance management, etc. Some of the key features of Zluri are:

• Automated employee onboarding & offboarding: Zluri has a powerful automation engine that enables organizations to give or revoke access to employees with a few clicks. Further, its contextual recommendation system provides information about which applications a new employee needs to be based on the department and seniority of their role. It also recommends different channels/groups to which an employee should be added.

• Discovering your organization’s SaaS subscriptions: Zluri has the largest app library with over 120000+ applications. Zluri discovery engine uses five methods to discover all your apps with near 100% accuracy.

• Renewal Monitoring: With Zluri, you don't need to worry about surprise renewals. Zluri alerts about your upcoming renewals, giving you enough time to decide whether or not you need the app. You can decide that through the SaaS usage insights from Zluri.

• Applications Cost Optimization: Zluri helps you standardize your applications and eliminate budget wastage. Zluri traces your SaaS ecosystem and monitors, measures, and helps you take control of your SaaS spend. It also helps you find the hidden apps spend.

• Smooth Vendor Management: Zluri has an automated vendor management system with all the features needed to manage your SaaS stack. It maintains a SaaS system of record by integrating with your core business system, after which it prepares to maintain your vendor life cycle with your predefined workflows.

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