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HelpDesk with Zluri

Track HelpDesk users, usage, optimize HelpDesk licenses.

What is HelpDesk?

HelpDesk is an online ticketing system suitable both for small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface that are designed to simplify your team’s efforts. HelpDesk allows you to manage all the messages from your customers in one place. You can use tags, ticket assignment and private messages to resolve customers’ issues with greater precision. It is a simple yet powerful solution that can boost your team’s productivity and save your agents’ time. HelpDesk gives you one transparent pricing plan with all the features included.

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Get more out of HelpDesk with Zluri

Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.

With direct integration with HelpDesk, you can easily track which users hold HelpDesk licenses, how frequently they use HelpDesk, and which features they are using. The Zluri + HelpDesk integration offers detailed usage and engagement metrics for each user in your HelpDesk organization. Also, you can manage license ownership and provision HelpDesk accounts for users.

Key Features:

  • Discover which users hold HelpDesk licenses in your organization and how frequently they use them.

  • Identify inactive users and unused licenses in order to secure your application stack.

  • Understand HelpDesk's engagement score through the average usage percentage metric.

  • Manage HelpDesk licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.

Go from SaaS chaos to SaaS governance with Zluri