LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations. Start your free 14-day trial, no credit card required. 175+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with LiveAgent, you can easily track which users hold LiveAgent licenses, how frequently they use LiveAgent and which features they are using. The Zluri + LiveAgent integration offers detailed usage and engagement metrics for each user in your LiveAgent organization. Also, you can manage license ownership and provision LiveAgent accounts for users.
Discover which users/members hold LiveAgent licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand LiveAgent's engagement score through the average usage percentage metric.
Manage LiveAgent licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.