LiveAgent with Zluri

Track LiveAgent members, usage, optimize LiveAgent licenses.

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What is LiveAgent?

LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations. Start your free 14-day trial, no credit card required. 175+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.

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Get more out of LiveAgent with Zluri

Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.

With direct integration with LiveAgent, you can easily track which users hold LiveAgent licenses, how frequently they use LiveAgent and which features they are using. The Zluri + LiveAgent integration offers detailed usage and engagement metrics for each user in your LiveAgent organization. Also, you can manage license ownership and provision LiveAgent accounts for users.

Key Features:

  • Discover which users/members hold LiveAgent licenses in your organization and how frequently they use them.

  • Identify inactive users and unused licenses in order to secure your application stack.

  • Understand LiveAgent's engagement score through the average usage percentage metric.

  • Manage LiveAgent licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.

Take control of your cross-platform application stack

Modern IT and Finance Teams Thrive with Zluri