Access Management

  • 3 min read

Launching Self-Service Access Requests | Zluri

Sharavanan

27th March, 2024

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Let us introduce two characters: Hank, the core member of the IT team, and Steve, who is joining the organization today. Hank's main agenda is to make Steve's onboarding experience seamless. But the catch is Steve will be one of many new employees Hank will be onboarding for the day; quite a few employees are also in line to be onboarded along with Steve. This is where the challenge arises.

Based on Steve’s role, Hank is supposed to enable access to all his birthright applications, such as Slack, Notion, etc. However, doing this manually for several employees without any automation is nearly impossible.

In addition, Hank’s messages and emails are overflowing with ad hoc access requests from employees. Amidst this, Hank doesn’t have the time to monetize if the accesses are provisioned correctly.

This leads to critical challenges like:

• Hank, the IT leader, finds it hard to manage the plethora of access requests without any automation + has no track of access approved and declined as there is no centralized platform.

• Steve, the new employee, doesn’t get access to applications in time, affecting his productivity.

Zluri solves this problem with Self-Service Access Request Automation, which unburdens IT and boosts employee productivity. Learn how.

Key Benefits of Zluri’s Self-Service Access Requests

Slack-first employee experience

When you are bombarded with many ad-hoc access requests to applications, managing them might become a hassle. This results in manual effort to track and fulfill these requests, which involves a lot of context switching between emails, messages, etc. As an IT admin, you are bound to spend more time evaluating and fulfilling these access requests.

With Zluri, there is no need to switch contexts. The entire access request and approval process occurs within Slack, eliminating the need for multiple tickets, emails, or ad-hoc request management. This streamlines requesting access and its management via Slack, boosting employee and approver experience.

Powerful policy engine

When provisioning access to specific applications, the approval process can involve various stakeholders, e.g., the application owner, IT admin, Security, or Legal manager. Without a policy engine to determine the approvers, triggers, conditions, and actions, it is difficult to streamline the access provisioning and deprovisioning process manually.

With Zluri, you can build custom policies with defined triggers, conditions, and outcomes. 

For example, “If Rick requests access to Salesforce + Rick is a contractor and is from the sales team = Auto reject the request.” 

These policies are formulated based on department, role, employment type, application, etc. This helps businesses streamline the process of determining on what basis access needs to be provided.

Automate provisioning and deprovisioning

Building a policy is one thing, but how do you automate or bring these policies to life? After the approval of access, how would you provision it, and once its duration is over, how would you deprovision it? When provisioning and deprovisioning are done manually, executing every application action is time-consuming and erroneous. It can lead to permission sprawl and over-privileged users in critical applications.

With Zluri, you can set up workflows to automatically provision the right level of access to the requested application after approval. In addition, when the requested access duration expires, the user’s account is automatically revoked.

Extensive app catalog for employees

With Zluri’s app catalog, employees can explore 225,000+ applications, request access to a new application, or request a new license for an existing application. If the application is not already in use, the employee can request a procurement, and if it is already in use, the employee can request a license along with the role entitlements.

Ultimately, this helps overcome the manual effort required to get started with applications.

Audit proof logs for tracking

With Zluri, you can track & monitor all requests and the subsequent changes to ensure strong audit-ready reporting and continuous compliance.

Get started with Zluri’s Self-Service Access Requests.

Sign up for a demo to see Zluri’s Automated Access Requests in action.

About the author

Sharavanan

Content Marketing Specialist