Gorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.
Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard.
With direct integration with Gorgias, you can easily track which users hold Gorgias licenses, how frequently they use Gorgias, and which features they are using. The Zluri + Gorgias integration offers detailed usage and engagement metrics for each user in your Gorgias organization. Also, you can manage license ownership and provision Gorgias accounts for users.
Discover which users hold Gorgias licenses in your organization and how frequently they use them.
Identify inactive users and unused licenses in order to secure your application stack.
Understand Gorgias's engagement score through the average usage percentage metric.
Manage Gorgias licenses, monitor the amount spent , and track upcoming renewals from a single dashboard.